Service Designer

TN United Kingdom; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Service Designer to join their Digital and Innovation team. This role focuses on designing and iterating services that enhance user experiences and support the charity's mission. You will collaborate with cross-functional teams to create impactful service designs, manage complex responsibilities, and contribute to best practices in service design. With a commitment to diversity and inclusion, this organization values innovative thinking and offers a fully remote working environment, ensuring flexibility and work-life balance for its employees.

Benefits

28 days annual leave plus bank holidays

2 wellbeing days annually

Sickness benefit from day 1

Fully remote working with flexible hours

£26 monthly remote working allowance

Three in-person staff conferences annually

Pension scheme with 4% employer contribution

Employee assistance programme with counselling

Additional maternity, paternity, and adoption benefits

Access to an event ticketing platform

Qualifications

• Passionate about creating comprehensive service journeys.
• Ability to manage responsibilities across complex services.

Responsibilities

• Collaborating with leads to develop design concepts.
• Making informed decisions based on research and its impact.

Skills

Communicating Information

Digital Perspective

Evidence-Based Design

Leadership and Guidance

Prototyping

Strategic Thinking

User Focus

Job description

Service Designer Role at RNID

Join our team as a Service Designer within the Digital and Innovation capability. Your role will involve:

• Designing, building, and iterating services and products across various channels
• Working on discoveries, prototypes, and continuous improvements that benefit the charity
• Translating user and organisational needs into end-to-end service designs

We operate as one team with a shared purpose, working iteratively in cross-functional groups across the charity to deliver impactful work. You will collaborate closely with senior colleagues.

What We Expect from You

As a Service Designer, you should be passionate about creating comprehensive service journeys that enable users to achieve their goals and support the charity's strategy. Your responsibilities include:

• Collaborating with programme and capability leads to develop design concepts
• Managing responsibilities across complex services
• Setting direction and embedding best practices within teams
• Making informed decisions based on research and understanding its impact

Key Skills and Areas of Focus

• Communicating Information: Listening to stakeholders and managing expectations
• Digital Perspective: Designing responsive services that meet user needs in a digital environment
• Evidence-Based Design: Generating and testing multiple solutions
• Leadership and Guidance: Contributing to service design best practices and resolving conflicting stakeholder views
• Prototyping: Working with colleagues to develop, test, and iterate prototypes
• Strategic Thinking: Evaluating strategies to meet and exceed organisational requirements
• User Focus: Translating research into actionable insights and representing user needs internally

What We Offer

Our benefits include:

• 28 days annual leave plus bank holidays
• 2 wellbeing days annually
• Sickness benefit from day 1
• Fully remote working with flexible hours
• £26 monthly remote working allowance
• Three in-person staff conferences annually
• Pension scheme with 4% employer contribution
• Employee assistance programme with counselling
• Additional maternity, paternity, and adoption benefits
• Access to an event ticketing platform

Our Commitment to Diversity

We support our staff by making reasonable adjustments. Please inform us if you require support during the application process or in fulfilling the role.

Disability Confidence

As a member of the Disability Confident scheme, RNID is committed to recruiting and retaining disabled people. We offer interviews to candidates with disabilities who meet the role's minimum criteria.