IT Service Design & Transition Lead

Clarion Housing Group; England; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working arrangements

Supportive work culture

Job summary

A leading UK housing organization is seeking an IT Service Design & Transition Lead to manage the transition of IT services into live operations. This role requires significant experience in IT Service Management, particularly in service design and transition, with strong stakeholder management and communication skills. The position offers hybrid working across England, ensuring flexibility and a collaborative environment. Join us to contribute to innovative service delivery while enjoying a rewarding career in the housing sector.

Qualifications

• Significant experience in IT Service Management.
• Proven track record of introducing new or changed services into live operation.
• Ability to influence Project Managers and Technical Owners.

Responsibilities

• Ensure design, documentation, and transition of IT services into live operation.
• Lead the creation of Service Design Packages (SDPs).
• Embed service governance and quality assurance into the delivery lifecycle.

Skills

Stakeholder management

Communication skills

Service design

Transition management

Collaboration

Job description

(in exceptional circumstances we would consider a salary of up to 10% above the top of the advertised range)

Hours: 36 hours per week – flexible options considered

Contract Type: Permanent

This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025

Do you have excellent stakeholder management and communication skills?

Are you capable of influencing project managers, technical owners, and operational leads?

If so then this could be the opportunity for you!

We’re looking for an IT Service Design & Transition Lead responsible for ensuring that new and changed IT services are designed, documented, and transitioned into live operation in a controlled and efficient manner.

With significant experience in IT Service Management with a strong focus on service design and

transition within a complex, enterprise environment, you’ll lead the creation of Service Design Packages (SDPs), define service models and support requirements, ensuring operational readiness through effective collaboration with project teams, technical owners, and service operations.

By embedding service governance and quality assurance into the delivery lifecycle, you’ll ensure that services are reliable, supportable, and aligned to business needs from day one. A proven track record of introducing new or changed services into live operation using structured transition and readiness processes is vital.

With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you’ve been looking for!

Please review the full role profile IT Service Design & Transition Lead and Behaviours & Mandatory Accountabilities OD level 4 before applying.

Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here

To find out more about who we are and what we do, please click here

Closing Date: Wednesday 25th March 2026 at midnight.

This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the office at least once per month.Occasional travel may be required.

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You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.