Service Design & Transition Lead

Gattaca; Redhill; On-site; GBP 70,000 - 100,000; Full time

Job summary

Gattaca is seeking a Service Design Manager to define and implement the service design and transition approach for a large-scale revenue collection and ticketing programme. You will lead end-to-end service design activities across the full service lifecycle, ensuring governance, compliance, and minimal live impact.

The role requires strong stakeholder management, ITIL/ISO 20000 knowledge, and proven experience in complex IT programmes with multi-supplier interfaces.

Qualifications

• Bachelor's degree in CS/IT/Engineering or equivalent experience.
• Proven experience in service design and service transition for large IT programmes.
• Experience with end-to-end service lifecycle: design, testing, change management, transition.
• Experience producing service design artefacts: option analysis, impact assessments, high/low level designs.
• Experience defining service acceptance criteria and assurance processes.
• Strong knowledge of multi-supplier environments and interface management.
• Knowledge of ITIL and ISO 20000 principles.
• Excellent stakeholder management and communication.

Responsibilities

• Define and maintain Service Design and Service Transition Plans.
• Lead end-to-end service designs covering design, change management, testing, transition, and decommissioning.
• Ensure service designs meet business objectives and compliance.
• Coordinate across suppliers and interfacing parties.
• Oversee artefacts governance, including designs and support models.
• Lead CAB process for service design aspects.
• Drive operational readiness and service transition, including release management and embedding into live operations.

Skills

Stakeholder management

Communication skills

Governance & documentation

Risk management

ITIL principles

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Tools

ITIL

Job description

Gattaca is seeking a Service Design Manager to define and implement the service design and transition approach for a large-scale revenue collection and ticketing programme. You will lead end-to-end service design activities across the full service lifecycle, ensuring governance, compliance, and minimal live impact.

The role requires strong stakeholder management, ITIL/ISO 20000 knowledge, and proven experience in complex IT programmes with multi-supplier interfaces.