Service Design Consultant, Public Sector

B2E Consulting; Greater London; Hybrid; GBP 83,000 - 138,000; Full time

Job summary

B2e Consulting in London is seeking an experienced service design consultant to support a government transformation programme by defining future services and service blueprints. The role focuses on shaping outcomes and ensuring alignment across business and delivery teams.

You will lead stakeholder engagements, facilitate workshops, and craft compelling visual materials to communicate complex concepts and support programme execution.

Qualifications

• Extensive service design experience within large transformation programmes.
• Experience developing end-to-end service blueprints and future-state service journeys.
• Excellent stakeholder engagement, workshop facilitation and communication skills.
• Strong PowerPoint, visual storytelling and presentation capability.
• Ability to obtain or hold BPSS clearance.

Responsibilities

• Develop future-state service blueprints that support programme delivery.
• Facilitate workshops to build consensus across business and programme stakeholders.
• Support the definition of future service vision and target operating model artefacts.
• Create high-quality presentation materials and visual artefacts to communicate complex concepts.
• Enable alignment between strategic objectives and programme delivery.

Skills

Service design

Stakeholder engagement

Workshop facilitation

Visual storytelling

PowerPoint

BPSS clearance

Tools

PowerPoint

Job description

Do you have service design experience from a transformation programme focused on defining future services, business vision and service blueprints in the public sector?

This consulting opportunity is to support our client, a leading government organisation, in strengthening business engagement across a transformation programme through the creation of a clear vision and service blueprint. The role will help define future service outcomes, align business and delivery teams, and support the transition from strategy into programme execution.

The project needs a consultant who has:

• extensive service design experience within complex transformation programmes
• experience developing end-to-end service blueprints and future-state service journeys
• strong stakeholder engagement, workshop facilitation and communication skills across business and delivery communities
• excellent visual storytelling and presentation skills

Key Services

The key services that you will be asked to provide are:

• developing future-state service blueprints that support programme delivery
• facilitating workshops to build consensus across business and programme stakeholders
• supporting the definition of future service vision and target operating model artefacts
• creating high-quality presentation materials and visual artefacts to communicate complex concepts
• enabling alignment between strategic objectives and programme delivery

Mandatory Requirements

Successful consultants will be able to demonstrate:

• extensive service design experience within large transformation programmes
• experience developing end-to-end service blueprints and future-state service journeys
• excellent stakeholder engagement, workshop facilitation and communication skills
• strong PowerPoint, visual storytelling and presentation capability
• ability to obtain or hold BPSS clearance

Optional Requirements

It will also be advantageous if you have:

• previous public sector consulting experience
• experience supporting target operating model design
• experience working within government organisations

Working Pattern: Hybrid working, including approximately one day per week in the London office, with occasional travel to client locations across the UK
Contract Type: Inside IR35
Start: mid November 2026

Duration: 2-3 months+