Service Delivery Team Administrator

Brisdoc-Healthcare-Services; West of England; On-site; GBP 25,000 - 35,000; Part time

Job summary

BrisDoc Healthcare Services is seeking a Service Delivery Team Administrator to support expansion and drive efficiency within the team. The role will involve coordinating meetings, handling operational support, and scheduling across leadership teams.

The position is part-time (22.5 hours per week) and office-based, with responsibilities that evolve to meet service needs. Experience in customer-focused environments and knowledge of Adastra are valued, with a salary range of £25,001–£35,000.

Qualifications

• GCSE (or equivalent) in English and Maths.
• Experience in a professional, customer-focused environment.
• Experience in multidisciplinary teams.

Responsibilities

• Meeting coordination & documentation.
• Operational support.
• Communication & scheduling.

Skills

Team coordination

Multidisciplinary teams

Organisation

Communication

Documentation

Education

GCSE English & Maths

Tools

Adastra

Job description

Main area Administration Grade Salary Ranges: 25,001 - 35,000 Contract Permanent: Office based Hours Part time - 22.5 hours per week (office based over 3 days) Job ref Service Delivery Admin

Employer BrisDoc Healthcare Services Employer type Private Sector Site Unit 21, Osprey Court, Town Bristol Salary £14.71 per hour Closing 27/09/2026 23:59

Service Delivery Team Administrator

Salary Ranges: 25,001 - 35,000

Job overview

This newly established role is designed to support our ongoing expansion and will evolve dynamically to meet the changing needs of the service.

As Team Administrator, you will handle key administrative tasks previously undertaken by our Operational Team Managers, Operational Leads, and Head of Service. Your contribution will enable our leadership team to dedicate more time to effectively supporting, developing, and managing their teams.

While certain administrative duties will remain with Team Managers, your role will be pivotal in enhancing efficiency and streamlining operational processes.

Please note, the payrate for this role is as follows: £14.71 per hour

Please note, sponsorship for this role is not available.

Main duties of the job

Key Responsibilities

• Meeting Coordination & Documentation
• Operational Support
• Communication & Scheduling

Working for our organisation

BrisDoc is an award-winning, employee-owned Social Enterprise providing exceptional urgent and routine NHS healthcare to over one million patients across Bristol, North Somerset, and South Gloucestershire (BNSSG).

With over two decades of dedicated healthcare delivery, we are passionate about getting patients the right care, in the right place, at the right time, and you can help us achieve that. We pride ourselves on being a fantastic place to work, where you will feel valued, supported, developed and part of an excellent team. We aim to make sure every colleague feels proud of the work they do and the service that we offer.

About SevernSide IUC

BrisDoc operates the SevernSide IUC Service, providing integrated urgent healthcare services including:

• NHS111 across BNSSG
• 24/7 face-to-face urgent care appointments at dedicated treatment centres throughout Bristol, North Somerset, and South Gloucestershire
• A responsive, mobile home-visiting urgent care service
• Specialist clinical telephone triage delivered by our multi-disciplinary clinical team

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for more information about the role.

Person specification

Qualifications and Training

• GCSE (or equivalent) in English and Maths

Knowledge & Experience

• Experience in a professional, customer-focused environment
• Experience in multidisciplinary teams

Skills, Abilities & Attributes

• Strong organisation and multitasking
• Clear instruction and motivation of others
• Quick to understand service KPIs
• Familiarity with Adastra

Employer certification / accreditation badges

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