Service Delivery Administrator – BrisDoc

AVON LMC LTD; West of England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

BrisDoc in Bristol is seeking a Service Delivery Team Administrator to support the leadership by handling key administrative tasks previously performed by Operational Team Managers, Leads, and Head of Service. You will help make operations run smoothly by streamlining processes and maintaining documentation.

The role covers meeting coordination, minute-taking (including Out of Hours), dashboard reporting, shift and presence tracking, and maintaining on-call rosters.

Qualifications

• Experience providing administrative support within a busy team.
• Ability to coordinate meetings and manage documentation.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate meetings and prepare agendas.
• Take minutes for meetings, including Out of Hours sessions.
• Manage Action Log and track progress and accountability.
• Support base compliance dashboard and shift reports.
• Oversee presence of the Service Delivery Team across office and WFH.
• Organise base/role-specific meetings and visits.
• Maintain audit logs and driver logs as required.
• Assist with inbox management and on-call rota updates.

Skills

Organisational skills

Attention to detail

Time management

Communication skills

Independent working

Team player

Problem solving

Process improvement

Tools

Microsoft Office

Job description

## Service Delivery Administrator – BrisDoc##### Overview**Your Role as a Service Delivery Team Administrator**As Team Administrator, you will handle key administrative tasks previously undertaken by our Operational Team Managers, Operational Leads, and Head of Service. Your contribution will enable our leadership team to dedicate more time to effectively supporting, developing, and managing their teams. While certain administrative duties will remain with Team Managers, your role will be pivotal in enhancing efficiency and streamlining operational processes.**Main duties and responsibilities:****Key Responsibilities** The Service Delivery Team Administrator will be responsible for a range of administrative duties, including but not limited to: Meeting Coordination & Documentation • Setting agendas for meetings. • Minute-taking for meetings, including some Out of Hours (OOHs) meetings. • Managing the Action Log to track progress and accountability.**Operational Support** • Completing the Base Compliance dashboard. • Reviewing Shift Reports and allocating actions accordingly. • Managing the presence of the Service Delivery Team across office, work-from-home (WFH), and non-working days (NWD). • Organising base and role-specific meetings. • Coordinating senior lead visits to operational bases. • Managing the Host/Driver audit log and updating records. • Reviewing driver logs and maintaining the audit spreadsheet for feedback.**Communication & Scheduling** • Managing the IUC Managers' inbox to ensure timely responses and efficient communication. • Noting digital downtime and logging necessary actions. • Overseeing appropriate elements of the Monday and Friday checklists. • Issuing return-to-work reminders for staff. • Maintaining and updating the On-Call Manager rota.**Ongoing Development of the Role** As this is a new role within the Service Delivery Team, the responsibilities may evolve over time to best support the needs of the service. The list above is not exhaustive, and the post-holder will be expected to adapt to new tasks and processes as required. There will be opportunities to contribute to the development of the role, shaping how administrative support is delivered across the team.**Key Skills & Attributes** • Strong organisational and time-management skills. • Excellent attention to detail. • Ability to prioritise workload effectively. • Strong communication skills, both written and verbal. • Proficiency in Microsoft Office and other relevant administrative systems. • Ability to work independently and as part of a team. • A proactive approach to problem-solving and process improvement.This role offers an exciting opportunity to contribute to the efficiency and effectiveness of the Service Delivery Team, ensuring smooth operations and allowing key leaders to focus on their strategic and managerial responsibilities.For more information on the role or to apply, please send your CV & a cover letter to [e-mail] or alternatively apply here