Clinical Team Administrator – SevernSide

AVON LMC LTD; West of England; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

BrisDoc is seeking a Clinical Team Administrator to support the Clinical Administration Team in managing employed GP workforce. You will liaise with Clinicians and Leads, coordinate rotas, holidays, and payroll, and assist with recruitment and training duties. A high level of accuracy, confidentiality and initiative is required.

You will work closely with the Clinical Admin Team Manager and Clinical Leads to ensure smooth workflows and effective communication across departments.

Formación

• Capable of using Microsoft Office products including MS Word and Outlook.
• Experience of entry level admin responsibilities.
• Experience of processes management and improvement.
• Experience of supporting others through knowledge of internal policies, processes, and resources.

Responsabilidades

• General: first point of communication; empathic, resolves issues and escalates as needed.
• Rota Management: coordinate clinical rotas, record leave/overtime, and generate reports.
• Recruitment: support interviewing Clinicians and scheduling induction shifts.
• Payroll: assist Payroll with adjustments and pension inquiries.
• Training: ensure mandatory training and annual reviews are completed.
• Reporting: assist with Monthly Quality Report and other admin duties.
• General: uphold BrisDoc policies, confidentiality, and professional standards.

Conocimientos

Microsoft Office

MS Word

Outlook

Educación

GCSE English & Maths (grade 5 or above)

Herramientas

RotaMaster

Descripción del empleo

We are looking for a Clinical Team Administrator to join our Clinical Administration Team. A good work ethos with integrity and reliability are essential attributes. Your primary purpose will be to support and assist the employed Clinicians within Severnside IUC. Whilst working with the Clinical Admin Team Manager and Clinical Leads in all aspects of activity, relating to the management of the employed clinical workforce within Severnside IUC. You will be the single point of contact and resolve issues on a day-to-day basis, proposing, facilitating appropriate solutions and escalating as appropriate to the Clinical Admin Team Manager. You will liaise with key personnel to ensure effective communication and management of workflows in all aspects of clinical workforce.

Main duties of the job

GeneralThe first point of communication and contact for all employed GP workforce requiring empathy, resolving issues and escalating if required. Ensuring all team information and Lead teams are up to date and website / Apps reflect team changes. Minuting meetings as required providing administrative support to the Lead GPs as required.

Rota ManagementCommunicating effectively within the clinical teams and across departments such a Payroll, People Team, Rota Team and Operations to ensure the clinical rotas are fully resourced, recording annual leave, overtime and sickness across employed clinical workforce. Using RotaMaster to record adjustments, leave, sickness and create reports. Completing Change of Condition forms for the employed GP workforce. Calculating holiday payback and reporting to Payroll and Leads as required. Creation of flexi rota for Clinical Leads.

About us

BrisDoc is a proud provider of NHS Healthcare. We have been delivering 'patient care, by people who care' for over twenty years.

We run an exciting range of Primary Care Services, including an Urgent Care Service, GP Practices, and the Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year to over one million people across Bristol, North Somerset & South Glos. We're a Social Enterprise and an Employee-Owned Business. This means the decisions we make are for the good of our patients, workforce, and wider community. This involves prioritising the health of our patients, protecting our environment, and improving the social and economic status of our population. Our 'Community Fund' is a staff lead team who work closely with health-based charitable causes, both local and international, to invest time and money in improving the lives of people in disadvantaged communities.

By joining BrisDoc, you will be part of an innovative organisation that prides ourselves on being a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer.

Job description

Job responsibilities

GeneralThe first point of communication and contact requiring empathy, resolving issues and escalating if required. Ensuring all team information and Lead teams are up to date and documents reflect team changes. Minuting meetings as required. To conduct meetings with Clinicians

Rota ManagementCommunicating effectively within the clinical teams and across a wide range of departments to ensure the clinical rotas are fully resourced, recording annual leave, overtime and sickness across employed clinical workforce. Using RotaMaster to record adjustments, leave, sickness and create reports. Completing Change of Condition forms for the employed clinical workforce. Calculating holiday payback and reporting to Payroll as required. Rota creation and management for Leads flexi rota

RecruitmentRecruitment Support including interviewing Clinicians, liaising with the new employees and the People Team, including welcoming and organising induction shifts including the Clinical Hub. Creating a shift pattern which ensures the organisational needs are met and it is sent for sign off.

PayrollWorking with Payroll and Rota Team to adjust payroll errors within RotaMaster. Directing and assisting with Pension enquiries.

TrainingEnsuring that the employed clinical workforce training, statutory and mandatory and yearly reviews are completed in line with workforce obligations. Creating statutory and mandatory training reports. Supporting the Clinical Admin Team Manager with training non-compliance within the teams

ReportingProviding administrative support to the Clinical Leads as required. For example, the monthly Quality Report

GeneralWork in line with BrisDoc policies and procedures, including confidentiality, information governance, health and safety, equality, diversity and inclusion. Maintain a professional and reliable approach at all times. Undertake any other duties reasonably required within the scope of the role

Person Specification

Qualifications and Training

Essential

• Good general level of education, which must include GCSE grade 5 or above (or equivalent) qualifications in English and Maths

Desirable

• Formal training in business administration

Knowledge and Experience

Essential

• Capable of using Microsoft office products including MS Word and Outlook
• Experience of entry level admin responsibilities
• Experience of processes management and improvement
• Experience of supporting others through knowledge of internal policies, processes, and resources

Desirable

• Experience of a range of administrative procedures and processes related to people management
• Experience of recruitment and/or onboarding processes
• Experience of supporting a professional workforce

Skills, Abilities and Attributes

Essential

• Excellent verbal and written communication skills
• Able to maintain confidentiality and security of information at all times
• Good time management and able to prioritise work
• Able to use own initiative to resolve day to day problems
• Produce work with a high level of accuracy and attention to detail

Desirable

• Confidence in communicating with professionals over the telephone
• Able to manage sensitive and emotive situations remaining impartial and non-judgmental.
• Sound understanding of basic data analysis and presentation methods