Hybrid Service Demand Planner: Scheduling & Capacity

Clearline Recruitment Ltd; Burgess Hill; Hybrid; GBP 21,000 - 23,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Free on-site parking

Weekly pay

Collaborative team culture

Key planning process contributions

Job summary

Clearline Recruitment Ltd in Burgess Hill is seeking a Service Demand Planning Associate to coordinate day-to-day scheduling of service resources and support capacity planning.

This hybrid role requires hands-on, detail-oriented work with strong communication across internal and external stakeholders, and experience with CRM/ERP systems. You will manage multiple priorities in a fast-paced environment.

Qualifications

• A-level education or equivalent with English and Maths GCSEs.
• Experience in demand planning, scheduling or resource coordination is desirable.
• Strong analytical and organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident communicator with stakeholder experience.
• Experience using CRM, ERP or SAP or similar systems.
• Ability to work independently and in cross-functional teams.
• Resilience and adaptability in changing conditions.
• Experience in a technology-led environment, healthcare a plus.

Responsibilities

• Coordinate day-to-day scheduling and planning of service resources.
• Monitor demand and supply activity using internal systems and tools.
• Resolve short-term scheduling conflicts and capacity issues.
• Keep customers and internal stakeholders updated on planning changes.
• Support weekly demand and supply balance activities.
• Assist with medium and long-term capacity planning and service forecasting.
• Support planning for installations, de-installations and relocations.
• Maintain accurate system data for operational visibility.
• Support inventory and logistics coordination to ensure stock availability.
• Monitor supply chain changes and communicate impacts to stakeholders.
• Plan and coordinate out-of-hours service activity when required.
• Adhere to defined processes, instructions and governance.
• Highlight recurring planning issues and contribute to improvements.

Skills

Demand planning

Scheduling

Stakeholder communication

Analytical skills

Organisational skills

CRM/ERP systems

Independent & collaborative work

Adaptability

Education

A-level education

Tools

SAP

Job description

Clearline Recruitment Ltd in Burgess Hill is seeking a Service Demand Planning Associate to coordinate day-to-day scheduling of service resources and support capacity planning.

This hybrid role requires hands-on, detail-oriented work with strong communication across internal and external stakeholders, and experience with CRM/ERP systems. You will manage multiple priorities in a fast-paced environment.