Service Delivery & Ops Lead (Events)

U816 Veolia ES (UK) Limited; Wembley; On-site; GBP 37,000 - 47,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Discounts on groceries to retailers

Health & wellbeing resources

One paid day to volunteer

Training and development opportunities

Job summary

Veolia ES (UK) Limited is hiring an Operational Service Delivery Manager in Wembley to lead teams, optimise event and non-event operations, and ensure safe, efficient service delivery. You will manage budgets, schedules and stakeholder relationships while embedding Veolia values across daily activities.

The role emphasizes strong leadership, health and safety compliance, and data-driven improvement of processes within a large venue setting.

Qualifications

• Experience of people management, developing and training teams.
• Customer service experience and strong communication skills.
• Operational health and safety experience with regulatory knowledge.
• Experience in the waste sector/industry is preferred.
• Excellent project management and organisational skills.
• Strong attention to detail and record-keeping abilities.
• Good IT skills; familiarity with relevant software and systems.
• Desirable: interest in sustainability and events at large venues.
• IOSH training is desirable.

Responsibilities

• Manage time and prioritise workload for staff to meet deadlines for event and non-event operations.
• Embed Veolia values in daily operations and liaison with stakeholders.
• Handle customer escalations promptly and ensure resolution and satisfaction.
• Maintain courteous professional relationships with the public, clients and colleagues.
• Oversee operational management including inventory control and fleet coordination.
• Establish professional relationships with Veolia departments through excellent service delivery.
• Analyse systems and present data-driven recommendations for improvements.
• Conduct performance analysis, investigate incidents, and implement corrective actions.
• Apply problem‑solving methodologies to address complex operational challenges.
• Drive quality standards and KPIs; promote ownership and safety practices.
• Manage budgets, holidays, overtime, and cost controls; monitor supplies and purchases.

Skills

People management

Customer service

Health & safety

Waste sector experience

Communication

Project management

Attention to detail

IT skills

Sustainability (Desirable)

Job description

Veolia ES (UK) Limited is hiring an Operational Service Delivery Manager in Wembley to lead teams, optimise event and non-event operations, and ensure safe, efficient service delivery. You will manage budgets, schedules and stakeholder relationships while embedding Veolia values across daily activities.

The role emphasizes strong leadership, health and safety compliance, and data-driven improvement of processes within a large venue setting.