Service Delivery Manager

Veolia Environmental Services (Uk) Plc; Wembley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company pension scheme

Discounts across retailers

Health and well-being resources

One paid volunteer day per year

Ongoing training and development

Job summary

Veolia Environmental Services (Uk) Plc is seeking an operations-focused professional in Wembley to manage daily workloads, prioritise tasks, and support event and non-event day operations. You will embed Veolia values, handle escalations, and maintain professional relationships with the public, clients, and staff.

You will drive performance through data-driven insights, optimize inventory and fleet coordination, and ensure adherence to health and safety standards while contributing to a diverse,

Qualifications

• Experience in operations management within the waste sector or similar.
• Strong communication skills, both written and verbal.
• Experience in health and safety practices and risk assessments.

Responsibilities

• Manage time and workload to meet deadlines for events and daily operations.
• Embed Veolia values in daily operations and maintain professional relationships.
• Handle customer escalations and ensure timely resolution.
• Oversee inventory control, fleet coordination, and performance analysis.
• Drive KPI achievement and implement corrective actions as needed.
• Ensure compliance with HR policies and promote a safe, inclusive workplace.

Skills

Time management

Prioritisation

Customer service

Stakeholder relations

Operational analysis

Data-driven decision making

Health and safety

Project management

Record-keeping

IT literacy

Job description

• Managing your time and prioritising workload for staff and yourself to meet deadlines to support event and non-event day operations.
• Understand and embed Veolia's values in your daily operations.
• Handle customer escalations promptly and follow through to resolution to ensure customer satisfaction.
• Maintain a courteous and professional relationship with members of the public, client, staff and colleagues.
• Master operational management, including inventory control and fleet coordination.
• Establish professional stakeholder relationships with Veolia Departments through exceptional service delivery.
• Analyse operational systems and present data-driven recommendations for equipment and process improvements.
• Conduct thorough performance analysis, including incident investigation, complaint resolution, and corrective action implementation.
• Apply problem-solving methodologies to address complex operational challenges.
• Drive performance excellence by establishing quality standards and achieving key performance indicators.
• Promote personal ownership with good H&S practices through risk assessments, accurate record-keeping, monitoring checks (vehicles, PPE), timely accident investigations, and implementing security measures for depots, vehicles, equipment and stores.
• Ensuring compliance with HR policies, facilitating team communication and collaboration, managing conflict resolution.
• Meeting and rationalizing budget through maximizing productivity, cost control, managing holiday rotas and overtime, and controlling requests for goods, services and supplies., We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. Experience of people management, developing and training teams.
• Customer service experience.
• Operational health and safety experience - including training, assessments and inductions.
• Good working knowledge of Health and Safety regulations.
• Experience in working in the waste sector/industry.
• Strong communication skills including presentations and written reports.
• Willingness to learn or understanding of waste handling, disposal, and recycling processes.
• Excellent project management and organizational skills.
• Strong attention to detail and record-keeping abilities.
• IT Skills, Experience in a similar environment would be essential.

Desirable:

• Experience or strong interest in Sustainability
• Working in an events environment or large venues.
• IOSH training

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

Salary: £37,000 per annum, plus annual performance bonus and Veolia benefits,

Benefits

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.