Operations & Service Delivery Lead

Veolia Environmental Services (Uk) Plc; Wembley; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company pension scheme

Discounts across retailers

Health and well-being resources

One paid volunteer day per year

Ongoing training and development

Job summary

Veolia Environmental Services (Uk) Plc is seeking an operations-focused professional in Wembley to manage daily workloads, prioritise tasks, and support event and non-event day operations. You will embed Veolia values, handle escalations, and maintain professional relationships with the public, clients, and staff.

You will drive performance through data-driven insights, optimize inventory and fleet coordination, and ensure adherence to health and safety standards while contributing to a diverse,

Qualifications

• Experience in operations management within the waste sector or similar.
• Strong communication skills, both written and verbal.
• Experience in health and safety practices and risk assessments.

Responsibilities

• Manage time and workload to meet deadlines for events and daily operations.
• Embed Veolia values in daily operations and maintain professional relationships.
• Handle customer escalations and ensure timely resolution.
• Oversee inventory control, fleet coordination, and performance analysis.
• Drive KPI achievement and implement corrective actions as needed.
• Ensure compliance with HR policies and promote a safe, inclusive workplace.

Skills

Time management

Prioritisation

Customer service

Stakeholder relations

Operational analysis

Data-driven decision making

Health and safety

Project management

Record-keeping

IT literacy

Job description

Veolia Environmental Services (Uk) Plc is seeking an operations-focused professional in Wembley to manage daily workloads, prioritise tasks, and support event and non-event day operations. You will embed Veolia values, handle escalations, and maintain professional relationships with the public, clients, and staff.

You will drive performance through data-driven insights, optimize inventory and fleet coordination, and ensure adherence to health and safety standards while contributing to a diverse,