Service Delivery Manager — Fleet & Community Impact (Car)

Veolia; Greater London; Presencial; GBP 38.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Company pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

One paid day to volunteer

Ongoing training and development

Company car

Stream - financial wellbeing support

Descripción de la vacante

Veolia in Greater London is seeking a full-time driver/operations coordinator to organise resources, ensure training, monitor performance and uphold contractual KPIs. The role involves keeping strong relationships with clients and residents, and delivering service excellence.

You will lead asset and people to meet - and exceed - expectations, maintain a daily culture of first-time collection, and align with Veolia minimum requirements while supporting improvement plans.

Formación

• HGV licence is required.

Responsabilidades

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's including updating LLPG information.

Conocimientos

HGV licence

Descripción del empleo

Veolia in Greater London is seeking a full-time driver/operations coordinator to organise resources, ensure training, monitor performance and uphold contractual KPIs. The role involves keeping strong relationships with clients and residents, and delivering service excellence.

You will lead asset and people to meet - and exceed - expectations, maintain a daily culture of first-time collection, and align with Veolia minimum requirements while supporting improvement plans.