Service Delivery Manager

Veolia; London Borough of Hammersmith and Fulham; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Discounts for groceries and retailers

Health and wellbeing resources

One paid day to volunteer

Training and development opportunities

Job summary

Veolia is seeking a Street Cleansing Service Delivery Manager to oversee operations across four depots in London. The role emphasizes safety, team leadership, and efficient service delivery within a 40-hour week plus occasional weekends and holidays.

You will drive improvements, coordinate with management, and ensure vehicles and staff meet performance targets while supporting health, safety, and training initiatives. Veolia values community and environmental stewardship.

Qualifications

• Experience leading street cleansing or field teams.
• Knowledge of health and safety procedures and best practices.
• Customer-focused, service-delivery mindset with stakeholder liaison.
• Basic understanding of IT systems and data entry.

Responsibilities

• Lead street cleansing operations across Veolia depots in Hammersmith & Fulham.
• Ensure safety procedures are followed and carry out inspections.
• Update events in the contract management system (ECHO) and track tasks.
• Liaise with contract management and Veolia departments on issues.
• Assist in sickness management and training needs for staff.
• Maintain fleet cleanliness and report any accidents or damages.
• Support training needs to help operatives progress within the company.
• Contribute to performance indicators in Veolia's strategic plan.
• Assist in budget management for street services.

Skills

People management

Team leadership

IT systems awareness

Health & Safety

Customer focus

Driving license

Job description

Street Cleansing Service Delivery Manager

Salary: £41,200 plus bonus scheme , use of company van, pension and other Veolia benefits

Location: Across our 4 Hammersmith & Fulham depots

Hours: Monday - Friday 40 hours (plus 1 in 7 weekends and public holidays)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices
• To ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated
• Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA.
• To liaise with the Contract Management team, administrators and other Veolia departments in regard to service issues and take improvement action in any area requiring improvement.
• Assist in management and control of sickness and absence levels being responsible for taking improvement/remedial action.
• To ensure that the fleet is kept clean. To investigate and report to Line Manager if accidents/damage takes place.
• To make Management aware where additional training is required, and to recognise where Operatives could be given the opportunity to further their career within the company.
• Support the achievement of performance indicators identified in Veolia's strategic plan.
• Assist in budgets management relating to street service.

What we're looking for;

• People management and team leader skills and experience
• Have a basic understanding of IT systems is essential
• Knowledge of Health and Safety
• Customer oriented/service delivery focused
• Driving license

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.