Senior Service Coordinator

Veolia | UK; Portsmouth; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee financial wellbeing support

Discounts on groceries and retailers

Health and wellbeing resources

One paid day to volunteer

Training and development opportunities

Job summary

Veolia is seeking a Senior Service Coordinator in Portsmouth to lead day-to-day service delivery, coordinate vehicle routes and communicate with customers and drivers. You will support on-site compliance and safety, ensure timely debriefs, and drive continuous KPI improvements while managing frontline teams.

The role requires strong communication, fast workload management, and a valid UK driving licence, with Saturdays/ bank holidays on a rota basis.

Qualifications

• Excellent communication with drivers, frontline staff and customers.
• Ability to manage a busy workload at pace.
• UK driving licence is required.
• Experience in waste/transport/logistics sector.
• Understanding of transport compliance and WTD.

Responsibilities

• Day-to-day management of service delivery and dynamic allocation of work to vehicles/routes.
• Communicate with customers and stakeholders, provide status updates and maintain contact with drivers.
• Complete debriefs with frontline staff and report actions or updates as required.
• Face-to-face engagement with drivers, supporting issue resolution on the route.
• Report safety concerns or container damage and promote 'stop the job' when unsafe.
• Support Operations Manager with Veolia on-site compliance (WTD, O-licence, transport).
• Drive continual improvement on KPI performance.
• Direct reporting line for all drivers and Service Coordinators.

Skills

Communication skills

Organisation

UK driving licence

Experience in waste/transport/logist

Transport compliance understanding

Job description

Senior Service Coordinator

Salary: Up to £38,000 per annum plus performance bonus, Veolia benefits and pension

Salary: Up to £38,000 per annum plus performance bonus, Veolia benefits and pension
Hours: Monday to Friday, 40 hours per week 8:30am - 5pm + Saturdays on a rota basis and Bank holidays (These are at additional pay)
Location: Portsmouth
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching.
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health, so you can lean on us whenever you need to
• One paid day's leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes
• Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers
• Managing completion of all debriefs with front-line staff and reporting necessary actions or updates as required
• Face-to-face engagement with drivers, supporting them to address any issues on the route
• Reporting of all safety concerns or container damage and encouraging 'stop the job' if it is deemed unsafe to continue
• Supporting Operations Manager with Veolia legal compliance on-site (WTD, O'licence and transport compliance)
• Responsible for driving continuous improvement on KPI performance.
• Being responsible for direct reporting line for all drivers and Service Coordinators

What we’re looking for;

Essential:

• Good communication skills, including communicating with people of all levels, including drivers, frontline employees and customers
• Ability to organise a busy workload and operate at a fast pace
• UK Driving licence
• Previous experience operating within a similar industry, waste/transport/logistics
• Able to demonstrate an understanding of transport compliance and WTD
  

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.