Service Delivery Manager Fire and Security

Fire and Security Careers; Sutton-in-Ashfield; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Salary £50k-£55k

Supportive leadership

Career progression

Stable business

Job summary

Fire and Security Careers are recruiting a Service Delivery Manager - East Midlands to oversee service operations for a respected Fire & Security company near Sutton in Ashfield. You will lead the service function, ensuring maintenance, response times and clear communication to customers, while coordinating engineers and management.

The role offers £50,000-£55,000, a supportive leadership team, and opportunities to shape and improve service delivery processes within a growing organisation.

Qualifications

• Experience in Fire & Security service delivery or management.
• Background with BAFE, NSI, SSAIB or FIA aligned companies.
• Strong understanding of Fire Alarm and/or Security system servicing.
• Ability to lead engineers, manage workloads, and maintain high service standards.
• Based near or commutable to Sutton in Ashfield, Nottinghamshire.

Responsibilities

• Lead the service function, ensuring maintenance, response, and communication.
• Oversee day to day service performance, customer satisfaction, and operational efficiency.
• Coordinate engineers, coordinators and management to deliver excellent service.

Skills

Fire & Security service delivery

Team leadership

Customer service

Job description

Service Delivery Manager - Fire and Security - East Midlands

Near Sutton in Ashfield, Nottinghamshire, East Midlands - To £55k+ Benefits

Fire and Security Careers are recruiting for an established and respected Fire & Security company seeking a Service Delivery Manager - Fire & Security to oversee service operations and ensure high quality delivery across their customer base who are getting PPM, Service and maintenance of Fire & Security.

This role is ideal for someone with strong industry experience from a BAFE, NSI, SSAIB or FIA aligned Fire & Security company, who understands service delivery, compliance, and supporting/ managing service engineers in the field.

The Role -Fire and Security Service Manager/ Service Delivery Manager - East Midlands

You will lead the service function, ensuring customers receive an excellent standard of maintenance, response, and communication. Working closely with engineers, coordinators, and management, you'll oversee day to day service performance, customer satisfaction, and operational efficiency.

What's on Offer - forFire and Security Service Manager/ Service Delivery Manager - East Midlands

• £50,000-£55,000 salary
• Supportive leadership team and stable business
• Opportunity to shape and improve service delivery processes
• A respected Fire & Security company with long standing clients
• Career progression within a growing organisation

What We're Looking For - in a Fire and Security Service Manager/ Service Delivery Manager - East Midlands

• Experience in Fire & Security service delivery or management
• Background with BAFE, NSI, SSAIB or FIA aligned companies
• Strong understanding of Fire Alarm and/or Security system servicing
• Ability to lead engineers, manage workloads, and maintain high service standards
• Based near or commutable to Sutton in Ashfield, Nottinghamshire