Fire & Security Operations Manager

Venatu Recruitment Group; Romford; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee awards programme

Discounts programme

Health and wellbeing programme

Job summary

Venatu Recruitment Group is recruiting for an Operations Manager to lead the Romford fire and security service delivery. The role requires strong technical knowledge, leadership and a focus on compliance with NSI/BAFE standards.

The successful candidate will manage engineers and office staff, drive service excellence, and align operations with company policies and growth objectives. A UK driving licence and DBS vetting may be required.

Qualifications

• Experience installing and servicing fire and security systems for an NSI & BAFE registered company.
• Competent in creating method statements and risk assessments in line with CDM regulations.
• Strong knowledge of conventional and addressable fire alarm systems.
• Experience with intruder alarms, CCTV, access control and door entry systems.
• Working knowledge of relevant British Standards and BAFE standards.
• ECS or CSCS card and valid UK driving licence.
• Experience in service delivery and supporting business growth.

Responsibilities

• Oversee the Romford branch performance and ensure delivery of fire and security services and repairs.
• Lead and develop engineers and office staff, maintaining high standards of customer service.
• Drive operational efficiency and support business growth.
• Ensure documentation, timesheets, service reports and expense claims are completed on time.

Skills

Fire & Security systems

Team leadership

Customer service

MS Office (Word/Excel)

BS5839/BS5266 knowledge

PD6662/NSI standards

CSCS/ECS card

UK driving licence

Education

FIA Units

Tools

IT security systems software

Job description

We are proud to announce that one of our valued clients, who are a leading Fire & Security company, are now looking to recruit a Operations Manager experienced Fire & Security due to their continued growth and expansion. They're a highly established, BAFE-accredited provider of Fire Protection and Security systems with over 30 years of industry experience reuslting in them ammasing an outstanding reputation for delivering high quality solutions to a prestigious customer base and are now seeking a Fire & Security Engineer to join their growing team in their Romford office.

Reporting to the Operations Director, you will be responsible for the overall performance of the Romford branch, ensuring the successful delivery of fire and security service and repair works.

You will lead and develop a team of engineers and office staff, maintain high standards of customer service and compliance, drive operational efficiency, and contribute to business growth.

• Experience installing and servicing fire and security systems for an NSI & BAFE registered company.
• Competent in creating method statements and risk assessments in line with CDM regulations.
• Strong knowledge of conventional and addressable fire alarm systems.
• Experience with intruder alarms, CCTV, access control and door entry systems.
• Working knowledge and experience of relevant British Standards and BAFE standards.
• Strong customer service skills and a professional approach.
• Ability to ensure all relevant documentation is completed accurately and on time, including instructions, timesheets, work reports, service reports and expense claims.
• Ability to support company policies and best practice at all times.
• Strong relationship-building skills with clients and colleagues.
• Computer literate, with good knowledge of MS Office, particularly Word and Excel.
• Competent with IT-related products used within security and communication systems.
• Qualifications in BS5839, BS5266 and/or FIA Units.
• Full understanding of PD6662 and NSI standards for security systems.
• ECS or CSCS card.
• Experience in service delivery and supporting business growth.
• Previous management experience at manager or senior supervisor level.

Person Specification

The successful candidate will:

• Hold a full, clean UK driving licence.
• Be self-motivated, well presented and have a diligent work ethic.
• Be comfortable working remotely from the office when required.
• Be able to satisfy BS7858 vetting requirements and undergo an Enhanced DBS check.
• Be customer-focused and professional.
• Be inquisitive, diligent and logical.
• Have strong communication and administration skills.
• Be a strong team player.
• Have the right to work in the UK.
• Employee awards programme recognising outstanding contributions and encouraging excellence.
• Benefits programme offering a wide variety of discounts.
• Health and wellbeing programme.
• Opportunity to join an established and growing fire and security business with over 30 years of industry experience.

The Ideal Candidate

This role would suit an experienced Fire & Security Manager, Small Works Manager, Service Manager, Senior Engineer or Senior Supervisor who combines strong technical knowledge with proven leadership, customer service and operational management skills.