Fire And Security Service Engineer

Get Staff; Eastbourne; On-site; GBP 36,000 - 38,000; Full time

Job summary

Get Staff in East Sussex is seeking a Fire & Security Service Engineer to service, fault-find and rectify fire and security systems across industrial, commercial and domestic sites. The role is full‑time permanent in East Sussex, offering a salary of £36,000‑£38,000 per year plus standby allowance and paid call‑outs.

You will work to NSI Gold and BAFE guidelines and maintain high customer service standards.

Qualifications

• Ideally 3+ years’ experience in the fire and security industry across industrial, commercial and domestic settings.

Responsibilities

• Carry out servicing, fault diagnosis and rectification of fire and security systems.
• Compile detailed and accurate reports from all site visits for internal and customer use.
• Participate in the team’s standby rota.
• Provide high‑level customer service while liaising with customers, manufacturers and team members.
• Engage in continuous learning to stay up to date with the latest industry trends and technological advancements.
• Ensure all work is carried out in accordance with company policies, health & safety regulations, and best practices.

Skills

Security industry experience

Customer service

Driving licence

ECS card

NSI/BAFE knowledge

Hikvision know-how

Tools

Hikvision

Paxton

Scantronic

Texecom

Galaxy

Morley/Kentec Fire

EMS

Nurse Call Systems

Job description

Fire & Security Service Engineer – East Sussex

Salary: £36,000‑£38,000 per annum, plus stand‑by allowance and paid call‑outs. Full‑time permanent. Location: East Sussex.

Company Overview

We are a trusted provider of integrated fire, security, and electrical solutions. As a Service and Maintenance Technician you will service, fault‑find and rectify issues across a range of fire and security systems, following NSI Gold, BAFE and company guidelines.

Main Responsibilities

• Carry out servicing, fault diagnosis and rectification of fire and security systems in line with industry standards (NSI, BAFE).
• Compile detailed and accurate reports from all site visits for internal and customer use.
• Participate in the team’s standby rota.
• Provide high‑level customer service while liaising with customers, manufacturers and team members.
• Engage in continuous learning to stay up to date with the latest industry trends and technological advancements.
• Ensure all work is carried out in accordance with company policies, health & safety regulations, and best practices.

Skills and Experience Required

• Ideally 3+ years’ experience in the fire and security industry across industrial, commercial and domestic settings.
• Proven ability to service, diagnose faults and carry out maintenance on fire and security systems.
• Experience with systems such as Hikvision, Paxton, Scantronic, Texecom, Galaxy, Morley/Kentec Fire, EMS and Nurse Call Systems.
• Strong understanding of NSI and BAFE industry standards.
• Excellent customer service and communication skills.
• Full UK driving licence.
• Fire extinguisher installation & servicing certification (preferred).
• IPAF or equivalent qualifications (preferred).
• Asbestos awareness (preferred).
• ECS card with at least 6 months remaining.
• Ability to pass a screening.