Service Delivery Manager - 16079

Pontoon; Warwick; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the utilities sector seeks a Service Delivery Manager to enhance service management offerings. This role involves managing a UK-based Managed Service Provider and ensuring exceptional support for MS 365 and SI applications. The ideal candidate will have a strong grasp of ITSM frameworks, excellent stakeholder engagement skills, and a passion for operational excellence.

Benefits

Collaborative environment

Opportunity to lead a dedicated team

Engagement with various stakeholders

Focus on continuous improvement

Qualifications

• Proven experience in managing IT as a Service with strong ITSM framework knowledge.
• Track record of interfacing with internal and third-party service providers.

Responsibilities

• Lead SI-related Service Management activities.
• Manage a team of 3 service desk engineers.
• Design and implement a strategic roadmap for Service Management.

Skills

Stakeholder Engagement

Operational Excellence

Relationship Management

Education

Degree in a relevant discipline

ITSM certifications (e.g., ITIL v3 foundation or ISO20000)

Job description

Position: Service Delivery Manager

Duration: 6 Months

Location: Warwick / Remote

Are you an experienced Service Delivery Manager ready to take your career to the next level? Our client in the utilities sector is searching for a dynamic and strategic individual to lead and enhance their service management offerings. If you have a passion for operational excellence and a knack for stakeholder engagement, we want to hear from you!

Your Role:

As the Service Delivery Manager, you will take full ownership of service management activities within the Strategic Infrastructure (SI) division. You'll be instrumental in managing a UK-based Managed Service Provider, ensuring exceptional support and maintenance for MS 365 and SI applications. Your mission? To deliver outstanding application service availability and continuous improvement across the SaaS-based SI product stack!

Key Responsibilities:
Lead all SI-related Service Management activities with enthusiasm and precision.
Regularly assess and report on Managed Service Provider performance, ensuring alignment with business goals.
Manage a team of 3 service desk engineers, fostering a culture of excellence and innovation.
Design and implement a strategic roadmap for Service Management, influencing key stakeholders along the way.
Embed service management processes across the SI unit, working closely with Change Management teams.
Own the service operating models, ensuring smooth transitions and collaboration with partners like the Great Grid Partnership.
Provide cradle-to-grave ownership of IT services, integrating service desk capabilities seamlessly.
Identify and manage risks effectively, making informed decisions that drive value.

What We're Looking For:
Proven experience in managing IT as a Service with a strong grasp of ITSM frameworks.
Track record of successfully interfacing with both internal and third-party service providers.
Strong relationship management skills and the ability to influence stakeholders at all levels.
A solid understanding of application technologies and business processes.
Technical experience with a variety of products and technologies is a plus.

Qualifications:
Essential: Degree in a relevant discipline; ITSM certifications (e.g., ITIL v3 foundation or ISO20000).
Desirable: Project management certifications (e.g., PMP or Prince2).

Why Join Us?
Work in a collaborative environment where your ideas and contributions are valued!
Opportunity to lead a dedicated team and make a real impact in the utilities sector.
Engage with a variety of stakeholders and foster relationships that matter.
Drive continuous improvement and innovation in service delivery.

If you're ready to embark on a rewarding journey with an organisation that prioritises excellence and customer satisfaction, we encourage you to apply! Join us in shaping the future of service delivery in the utilities industry.

Bring your passion for service delivery to our client's team and help them achieve their mission of providing exceptional utility services. Your next adventure awaits!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.