Service Delivery Manager

Reed Specialist Recruitment; Tyseley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus

26 days holiday + bank holidays

Private healthcare

MediCash

5% employer pension contribution

Bike2Work scheme

Job summary

Royal Orthopaedic Hospital in Birmingham is seeking an experienced Service Delivery Manager to oversee day-to-day procurement service delivery, manage supplier relationships and lead a small on-site team to ensure stock, equipment and consumables are available to support clinical teams and theatre operations.

The role combines operations, procurement and supply chain expertise within a hospital setting, offering a competitive £32,000 salary, annual bonus, generous holiday, private healthcare and

Qualifications

• Experience in service delivery, operations, procurement or supply chain.
• Proven people management skills.
• Strong Excel, reporting and analytical capabilities.
• Excellent communication and stakeholder management skills.
• Highly organised with the ability to manage competing priorities.
• Healthcare, NHS or managed services experience advantageous.

Responsibilities

• Lead and manage on-site coordinators.
• Oversee supplier performance and service delivery.
• Oversee stock control, inventory management and product availability.
• Build relationships with hospital stakeholders and clinical teams.
• Analyse data and produce operational reports.
• Support procurement activities, supplier negotiations and cost-saving initiatives.
• Ensure service KPIs are achieved.

Skills

Excel

Reporting

Analytical skills

People management

Stakeholder management

Operations

Procurement

Supply chain

Job description

Royal Orthopaedic Hospital, Birmingham £32,000 + Bonus + Excellent Benefits

Are you an experienced operations, procurement or supply chain professional with competent MS Excel skills, looking for a role where you can make a real impact within a hospital environment?

We're partnering with a leading healthcare managed services provider to recruit a Service Delivery Manager based at the Royal Orthopaedic Hospital, Birmingham.

You'll be responsible for overseeing day-to-day procurement service delivery, managing supplier relationships, leading a small on-site team and ensuring critical stock, equipment and consumables are available to support clinical teams and theatre operations.

Key Responsibilities

• Lead and support a team of on-site coordinators
• Manage supplier performance and service delivery
• Oversee stock control, inventory management and product availability
• Build strong relationships with hospital stakeholders and clinical teams
• Analyse data and produce operational reports
• Support procurement activities, supplier negotiations and cost-saving initiatives
• Ensure service KPIs are consistently achieved

About You

• Previous experience within service delivery, operations, procurement or supply chain
• Proven people management skills
• Strong Excel, reporting and analytical capabilities
• Excellent communication and stakeholder management skills
• Highly organised with the ability to manage competing priorities
• Healthcare, NHS or managed services experience would be advantageous

What's On Offer?

• £32,000 salary
• Annual bonus scheme
• 26 days holiday + bank holidays
• Private healthcare & MediCash
• 5% employer pension contribution
• Bike2Work scheme
• Long-term career progression opportunities

This is an excellent opportunity to join a growing organisation in a highly visible role, supporting one of Birmingham's leading specialist hospitals.