Service Delivery Manager

Amtis Professional Ltd; Birmingham; Hybrid; GBP 50,000; Full time

Job summary

An established industry player is seeking a proactive Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. This role involves ensuring the effective delivery of IT services, managing vendor relationships, and leveraging expertise in ITIL and IT Service Management. The successful candidate will thrive in a dynamic environment, enhancing the ServiceNow platform and coordinating responses to critical incidents. If you are an experienced professional ready to take on new challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• Proven experience in ITIL / ITSM with strong stakeholder management skills.
• Proficiency in using ServiceNow and experience in supplier management.

Responsibilities

• Managing outsourced application and network service providers.
• Owning and coordinating response to P1 incidents effectively.
• Enhancing the ServiceNow platform in collaboration with the development team.

Skills

ITIL / ITSM

Stakeholder Management

Supplier Management

ServiceNow

Communication Skills

Problem-Solving Skills

Tools

ServiceNow

Job description

Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on-site 2 days per week. South Birmingham

We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL, and IT Service Management (ITSM).

Key Responsibilities:

1. Managing outsourced Application providers, Network, Telephony, and Desktop Services providers
2. Managing internal business Incident, Problem, Change requests
3. Owning and coordinating response to P1 incidents
4. Enhancing the client's ServiceNow platform, maximizing system configuration and processes in collaboration with the development team

Skills and Qualifications:

• Proven experience in ITIL / ITSM
• Strong stakeholder management skills
• Experience in supplier management
• Proficiency in using ServiceNow
• Excellent communication and problem-solving skills

This role offers a challenging and dynamic environment for a proactive and experienced Service Delivery Manager. Please apply in the first instance if you feel this role is a very close match.