Service Delivery Manager

Morgan Philips Executive; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking private equity house as a Service Delivery Manager, where you'll oversee service delivery and lead a high-performing team. This role offers a unique opportunity to shape service management practices while ensuring customer satisfaction. With a hybrid work model and a generous bonus structure, this position is perfect for those looking to make a significant impact in a progressive financial services environment. Embrace the challenge of enhancing technology infrastructure and delivering exceptional services in a dynamic and supportive workplace.

Benefits

Generous Bonus

Full Banking Benefits

Qualifications

• Led teams to transform Service Management to best practice maturity levels.
• Expertise in ITIL v3 and Lean Six Sigma methodologies.

Responsibilities

• Monitor service delivery and manage service level agreements.
• Develop strategies aligned with the organisation's strategic needs.

Skills

Team Leadership

Microsoft Technology Stack

Project Management

Service Management

Lean Six Sigma

Job description

Job Description

Service Delivery Manager to work within one of the most progressive private equity houses / investment managers in the Financial Services sector. Since their inception 50 years ago, they have gained a competitive edge by pioneering in the green energy sector. The Service Delivery Manager role involves monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies aligned with the organisation's strategic needs. This role will be based in the City for 4 days per week, with 1 day remote, and the package includes a very generous bonus and full banking benefits.

Required Experience:

1. Successfully led a team to strategy, transforming Service Management to best practice maturity levels, resulting in highly reliable technology infrastructure and efficient services that provide high customer satisfaction.
2. Solid skills and knowledge of the Microsoft technology stack, security, and collaboration technologies.
3. Excellent leadership skills; leading a high-performing team with employee engagement, coaching, and development.
4. Strong Project Management skills & experience, certified or demonstrably equivalent competency & knowledge.
5. Excellent Service Management skills & experience, to subject matter expert level. Highly certified (ITIL v3 or above) or demonstrably equivalent competency & knowledge.
6. Demonstrable competency & knowledge in Lean Six Sigma.

Please note you will receive an automated response confirming receipt of your CV.

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment, and talent consulting. We operate in over 18 markets across Europe, North & South America, Asia, and the Middle East & Africa. We embrace the latest technology, including video ads and CVs, and social recruiting, to adapt to the new world of work. Our services are tailored to modern needs, while respecting the human aspect of employment.

We are committed to equal opportunity and non-discrimination regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.