Senior Service Delivery Manager

TN United Kingdom; Woking; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking technology and engineering firm as a Senior Service Delivery Manager. This role is pivotal in driving transformational change within a National Security business. You will lead a team of experts, fostering collaboration and continuous improvement while managing mission-critical services. With a commitment to diversity and well-being, the company offers a supportive environment that empowers individuals to thrive. Enjoy a hybrid working model and a range of benefits, including flexi-time and private medical insurance, as you contribute to a significant growth journey.

Benefits

Flexi-time

Annual bonus

Private medical insurance

25 days holiday plus public holidays

Chemring Share Save

Qualifications

• Proven history in managing IT operations in complex environments.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead a team to deliver transformational change in service delivery.
• Support strategy development and day-to-day operations.

Skills

IT Operations Management

Leadership and People Management

ITIL Framework

DevOps Practices

Microservices Architecture

Containerization Platforms

Education

Relevant IT Degree

Tools

Service-Oriented Architecture

Job description

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As a Senior Service Delivery Manager, you’ll be a key member of the team that’s delivering transformational change in organisation design and ways of working for a strategically important National Security business. You’ll also contribute to developing a growth strategy and be directly involved in driving revenue, order intake and operational management of mission critical services covering both applications and platforms, taking a significant role in the development and achievement of organisational objectives, including creation and execution of growth and maturing of service and Solutions portfolio delivery.

Alongside designing high level product and service models that secures service scope within bids and product offerings within the National Security customer base, you’ll work across Roke and customer sites to market the team to internal and external stakeholders.

Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry; working alongside our customers to solve their complex and unique challenges by bringing the physical and the digital together.

As a Senior Service Delivery Manager you will lead a team of experts: providing guidance, mentorship and fostering a culture where collaboration and continuous improvement are key. This will identify improvement initiatives, which you’ll lead and support your team to deliver.

You will also support the Head of Service and the Solutions leadership team in developing and executing strategy and day-to-day operations, deputising for the Head of Service when appropriate.

The Key Requirements...

• Able to demonstrate a successful history of managing IT operations in complex, fast-paced and highly regulated environments; preferably to Defence or National Security standards.
• An understanding of development practices and tools used by software developers and able to work closely with DevOps product teams; supporting those who build and support service -orientated architecture and microservices, containerisation platforms and runtime.
• Used to working within the ITIL framework.
• Well developed leadership and people management skills, able to demonstrate how you have successfully grown and developed those around you.

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that’s our mission, passion, and motivation.

Joining a team united by purpose and ambition, you’ll be at the heart of an exciting growth journey: having doubled in size over the last 4 years, we intend to double our headcount by 2027. At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference.

Where you’ll work…
You’ll find our Woking site in a modern building on the outskirts of London. Rated excellent for sustainability by BREEAM & Fitwel certified – you’ll feel better for visiting. This site provides key links to our customers in London, is a 5 minute walk from the train station, has secure parking nearby and dedicated cycle storage.

The team is hybrid and works across a number of locations. Although Woking is your base location, you will be working flexibly across multiple sites as needed.

Why you should join us...
Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed.

We are committed to a policy of Equal Opportunity, Diversity and Inclusion, enabled by our employee led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+) ME (Majority Ethnic), Veterans and Disability; which each contribute to making Roke a great place for people from all backgrounds to work.

Mental health and wellbeing is also important to Roke, there is a group of supportive Mental Health First Aiders to lend a listening ear for anyone who needs it; alongside a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma and support positive wellbeing.

The Benefits and Perks...

• Flexi-time: Working hours to suit you and your life
• Annual bonus: Based on profit share and personal performance
• Private medical insurance: Includes cover for existing conditions
• Holiday: 25 days plus public holidays and your birthday off
• Chemring Share Save: Monthly savings into a 3 or 5 year plan.

Clearances…
Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the for the last 10 years.

The Next Step...
Click apply, submitting an up-to-date CV. We look forward to hearing from you.