Clinical Genomics service delivery manager

Royal Marsden; Greater London; On-site; GBP 67,000 - 79,000; Full time

Job summary

An established industry player is seeking a strategic Service Delivery Manager to lead the financial and operational functions of its Clinical Genomics service. This role offers the chance to significantly impact cancer diagnostics and research in a renowned institution. The ideal candidate will oversee departmental performance, manage budgets, and collaborate with diverse stakeholders to drive service improvements. Join a dedicated team committed to excellence in cancer care, where your contributions will help shape the future of healthcare.

Benefits

Flexible Working Requests

Learning and Development Opportunities

Dynamic Working Environment

Staff Benefits

Qualifications

• Experience in managing strategic and operational performance in the NHS.
• Track record of continuous professional and management development.

Responsibilities

• Oversee budgets and financial efficiency within Clinical Genomics.
• Collaborate with internal and external partners to enhance service delivery.

Skills

Management Experience

Budget Management

Interpersonal Skills

Data Analysis

Strategic Development

Education

Degree Level Education

Higher Degree

Scientific or Clinical Qualification

Tools

IT Skills

Spreadsheet Analysis

Job description

Analytical Cookies On Off

NHS AfC: Band 8b

Main area Administration Grade NHS AfC: Band 8b Contract Permanent Hours Full time - 37.5 hours per week Job ref 282-SA427

Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site The Royal Marsden Sutton Town Sutton Salary £67,950 - £78,028 per annum inc HCAS Salary period Yearly Closing 06/05/2025 23:59

Job overview

The Royal Marsden NHS Foundation Trust is seeking an experienced and strategic Service Delivery Manager to lead on the financial, operational support, and performance monitoring functions of our world-class Clinical Genomics service. This is an opportunity to contribute to the delivery of cutting-edge cancer diagnostics and research in an internationally renowned institution.

The Service Delivery Manager will play a key role in overseeing departmental service and business delivery, ensuring financial efficiency, and driving service improvement. The role involves:

• Financial and business management – Overseeing budgets, expenditure, and identifying revenue opportunities.
• Strategic development – Leading cost-reduction initiatives, business planning, and operational improvements.
• Stakeholder engagement – Collaborating with internal and external partners, including NHS networks, suppliers, and private contracts.
• Performance monitoring – Ensuring key performance indicators, service level agreements, and financial targets are met.
• Business continuity – Ensuring contracts and resources are in place to deliver a sustainable, high quality service.
• Strategic thinking – To contribute to the development and delivery of departmental strategy and policy
• Service improvement – To identify areas for improvement and ensure quality improvements are planned and delivered

Main duties of the job

The post holder will support the strategic and operational management of Clinical Genomics. Working together with the Clinical Genomics Operational Lead, Commercial development manager, Director of Pathology & Clinical Genomics and all key subject matter experts, the post holder is responsible for supporting day to day operations, monitoring and delivery of all services within the Clinical Genomics department. This involves delivery of all operational performance targets, ensuring all services are provided within the agreed level of activity, standards of performance, safety, quality and budget.

The post holder is financially responsible for the budget setting and monitoring of services within the Clinical Genomics department. The post holder is responsible for compiling the departmental business plan and ensuring delivery in conjunction with the Clinical Genomics Operational lead and Director of Pathology & Clinical Genomics.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

2.1 To support the development of and promote the Trust’s mission, values, aims and objectives.

2.2 To provide a professional, senior management contribution across the Clinical Genomics department, working in partnership with the Director of Pathology & Clinical Genomics, CG Operational Lead, Clinical Director and others to deliver cost-efficient, high quality and responsive services.

2.3 To have a high-profile role in the development of the Clinical Genomics service working with internal and external partners.

2.4 To lead on the delivery of a number of key strategic programmes which will enable the on-going achievement of Clinical Genomics objectives.

2.5 To be accountable for the delivery on key strategic workstreams as directed by the Director of Pathology & Clinical Genomics, Deputy Director of Clinical Services. as required.
2.6 Where appropriate, to be the departmental service lead for specific projects and new service activity. Attending internal and/or external meetings and networks as required, representing the department with local stakeholders, commissioners and other providers.

2.7 To deputise for the Director of Pathology & Clinical Genomics at internal and external meetings as required.

Person specification

Education – training and qualifications

• Educated to Degree Level
• Track record of continuous professional and management development
• Scientific or clinical qualification
• Higher Degree or equivalent

Experience and knowledge

• Significant service or general management experience in the NHS
• Experience of managing strategic and operational performance to achieve key targets
• Experience of budget management and successful delivery of cost improvement programmes
• Significant experience of staff management including individual and team management and knowledge and experience of disciplinary and performance cases
• Experience of writing business cases and implementing service developments
• Experience of change management
• Experience of laboratory management

Skills – abilities and knowledge

• Ability to work effectively with clinicians and multidisciplinary teams
• Excellent interpersonal and communications skills, both verbal and written
• Ability to analyse and interpret situations as well as data
• Full range of IT skills including spreadsheet analysis

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

Name Alison Morilla Job title Director of Pathology & Clinical Genomics Email address [e-mail]