Service Delivery Manager

Practice Plus Group; Larkhill; On-site; GBP 60,000 - 70,000; Full time

Job summary

Practice Plus Group seeks a Service Delivery Manager for the North West London Integrated Urgent Care program. The role partners with the Medical Lead and Regional Manager to ensure efficient, high-quality service for commissioners and patients, while boosting team morale across multi-disciplinary teams.

The position oversees the out-of-hours and clinical assessment service within North West London, monitors performance, manages budgets, and leads recruitment and staff development.

Qualifications

• Out-of-hours and clinical assessment service leadership.
• Performance monitoring and reporting.
• Budget management and resource planning.
• Recruitment, development and leadership of staff and processes.

Responsibilities

• Lead the out-of-hours and clinical assessment service in North West London.
• Monitor and report service performance; manage budgets and staffing resources.
• Recruit, develop and lead operational and clinical staff and their processes.
• Conduct appraisals, training and investigations as required, upholding the company values.

Job description

About The Role

Practice Plus Group will soon be delivering Integrated Urgent Care services in North West London, and we're looking for a Service Delivery Manager to join us on the journey!

In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams.

The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within North West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values

This role will be based in our Stockley Park office location. This is a 6 month fixed term full time contract at 37.5 hours a week, which will also include rotating silver on-call responsibilities.