Divisional Assistant Service Manager

The Methodist Church in Britain; London Borough of Harrow; On-site; GBP 34,000 - 52,000; Full time

Job summary

London North West University Healthcare NHS Trust seeks a Divisional Assistant Service Manager to support the Service Manager in day-to-day operations across the division. This role covers capacity and demand planning, handling patient complaints, and reporting on RTT and patient tracking performance.

You will supervise staff, lead change across clinical and non-clinical teams, and contribute to service development using NHS systems and partnerships with clinicians and managers.

Qualifications

• Previous NHS experience.
• Experience using NHS clinical systems.

Responsibilities

• Manage personal workload to meet deadlines and service priorities.
• Supervise and support staff, delegating responsibilities and ensuring accountability.
• Organise and lead staff briefings and meetings as required.
• Support senior managers with capacity and demand planning.
• Promote collaborative working across clinical and non-clinical teams and with internal and external stakeholders.
• Contribute to Division objectives and service improvement initiatives.
• Develop partnerships with clinicians, managers and multidisciplinary teams for service planning and delivery.
• Identify service improvements and implement change initiatives with the Service Manager.
• Apply proactive problem-solving to operational challenges, including patient complaints.
• Produce, monitor and report on KPIs including RTT and patient tracking lists.

Skills

NHS experience

NHS clinical systems

Job description

This Divisional Assistant Service Manager post sits within London North West University Healthcare NHS Trust, working under the Service Manager to run a service within the Division day to day. The work covers capacity and demand planning, handling patient complaints, covering short-notice service gaps and reporting on RTT and patient tracking performance. The role also involves supervising staff and leading change work across clinical and non-clinical teams. Previous NHS experience and experience using NHS clinical systems are both asked for.

What the job involves

• Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks
• Supervise and support staff, delegating responsibilities and ensuring competence and accountability
• Organise and lead staff briefings and meetings as required
• Support senior managers with capacity and demand planning
• Promote collaborative working across clinical and non-clinical teams and with internal and external stakeholders
• Contribute to Division objectives, encouraging staff engagement in service improvement
• Develop partnerships with clinicians, managers and multidisciplinary teams for service planning, delivery and development
• Identify service improvements and implement change initiatives with the Service Manager
• Apply proactive problem-solving to operational challenges, including patient complaints
• Produce, monitor and report on KPIs including RTT and patient tracking lists, attending meetings as required
• Analyse performance data and outcome measures against 18‑week RTT pathways
• Manage and troubleshoot short-notice service gaps

Experience

• Previous NHS experience

Skills & knowledge

• Experience using NHS clinical systems

Nice to have

• Previous NHS experience
• Experience using NHS clinical systems