Operations Supervisor

Practice Plus Group; Larkhill; On-site; GBP 42,000 - 54,000; Full time

Job summary

Practice Plus Group is seeking an experienced Operations Supervisor to lead Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including Out of Hours (OOH) and Clinical Assessment Service (CAS). This role focuses on day-to-day operational management, ensuring safe, effective and patient-centred care.

You will lead, support and develop operational teams, including remote colleagues, with responsibilities spanning recruitment, onboarding, performance management, training

Qualifications

• Experience in healthcare operations leadership.
• Ability to collaborate with clinical and operational leaders.
• Strong people management and change management skills.

Responsibilities

• Lead, support and develop operational teams across site and remote locations.
• Monitor service delivery, rota performance and workforce planning.
• Drive quality assurance, audits and service improvement initiatives.
• Manage recruitment, onboarding and ongoing professional development.
• Ensure compliance with National Quality Requirements (NQRs) and risk management.

Job description

About The Role

Practice Plus Group is seeking an experienced Operations Supervisor to support our Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including our Out of Hours (OOH) and Clinical Assessment Service (CAS). This is a pivotal leadership role responsible for the day-to-day operational management of services, ensuring safe, effective and patient-centred care is delivered at all times.

About The Role

Practice Plus Group is seeking an experienced Operations Supervisor to support our Integrated Urgent Care (IUC) services across Suffolk and North East Essex, including our Out of Hours (OOH) and Clinical Assessment Service (CAS). This is a pivotal leadership role responsible for the day-to-day operational management of services, ensuring safe, effective and patient-centred care is delivered at all times.
You will lead, support and develop operational teams, including remote colleagues, overseeing recruitment, onboarding, performance management, training and continuous professional development. Working closely with clinical and operational leaders, you will monitor service delivery, rota performance and workforce planning to ensure business needs, service demand and National Quality Requirements (NQRs) are consistently met.
The role is focused on driving operational excellence through quality assurance, audits, service improvement initiatives and effective resource management. You will take ownership of performance metrics, support business continuity planning, manage operational risks and help shape the ongoing development of our urgent care services. This is an exciting opportunity to make a meaningful impact on patient outcomes while leading high-performing teams in a fast-paced healthcare environment.
This permanent role could be full time for one individual or part time for multiple.