Assistant Service Delivery Manager

London North West Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking NHS trust as an Assistant Service Delivery Manager in the Division of Surgery. This pivotal role involves ensuring seamless operations and high-quality service delivery across various surgical departments. You will manage rotas, coordinate staff workloads, and contribute to service improvement initiatives. Collaborating with both clinical and non-clinical teams, your efforts will focus on patient-centred services and continuous quality improvement. This is an exciting opportunity to be part of a dedicated team that serves a diverse population and is committed to training future clinicians and advancing healthcare research.

Qualifications

• Experience in managing healthcare services and staff.
• Strong analytical skills for data reporting and decision-making.

Responsibilities

• Manage rotas and scheduling to ensure high-quality service delivery.
• Support operational management of the Urology rota and commitments.
• Oversee risk management processes and ensure compliance.

Skills

Operational Management

Scheduling

Staff Coordination

Quality Improvement

Data Reporting

Risk Management

Education

Degree in Healthcare Management or related field

Job description

We are looking for a passionate and driven Assistant Service Delivery Manager to join our innovative Division of Surgery. In this pivotal role, you will ensure the seamless operation and excellence of the Surgical Division, working closely with the Senior Leadership team.

Key responsibilities include:

1. Managing rotas across the Division and overseeing scheduling to ensure high-quality service delivery.
2. Participating in PTL meetings and following up on actions.
3. Supporting day-to-day operational management of the Urology rota and scheduling commitments throughout the Division.
4. Coordinating staff workloads, managing rotas for clinics and theatres, and monitoring clinic utilisation, waiting lists, and theatre usage to meet performance targets.
5. Contributing to service improvement initiatives and facilitating collaboration between clinical and non-clinical teams.
6. Ensuring patient-centred services through continuous quality improvement.
7. Managing recruitment, training, and performance reviews for administrative and clinical staff, ensuring compliance with standards.
8. Overseeing risk management processes, including audits and incident investigations.
9. Accurately capturing and reporting data for decision-making and organising team meetings to promote effective communication.

London North West University Healthcare NHS Trust (LNWH) serves a diverse population of nearly one million people across Brent, Ealing, Harrow, and beyond. Our team of over 8,200 staff provides major acute services at:

• Northwick Park Hospital: Home to a busy emergency department, hyper-acute stroke unit, and hyper-acute rehabilitation units.
• St Mark’s Hospital: An internationally renowned centre for bowel disease.
• Ealing Hospital: A district general hospital with 24/7 emergency and urgent care services, and Meadow House Hospice.
• Central Middlesex Hospital: Our planned care site with surgical and outpatient services.

We are a university teaching NHS trust committed to training future clinicians and advancing research.

For further details or informal visits, contact:

Name: Kerin Freeman
Job Title: Deputy General Manager, Urology
Email: [e-mail]