Service Delivery Manager

Addition+; England; On-site; GBP 55,000 - 65,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen erfahrenen Service Delivery Manager, der die nächste Generation von Militärverteidigungsfähigkeiten mitgestaltet. Diese spannende Rolle bietet die Möglichkeit, in einem schnell wachsenden Umfeld zu arbeiten, das sich auf die Bereitstellung von Infrastruktur-Lösungen konzentriert. Sie werden für die Planung, Ausführung und Optimierung von IT-Diensten verantwortlich sein, um die Geschäftsziele zu unterstützen und die Kundenerwartungen zu übertreffen. Wenn Sie leidenschaftlich an kontinuierlicher Verbesserung interessiert sind und einen echten Einfluss auf den Erfolg des Unternehmens haben möchten, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

Bonus Scheme

Contributory Pension Scheme

Company events and social activities

Casual dress scheme

Secure on-site parking

Gym facilities

Qualifications

• Erfahrung in der Arbeit mit KPIs und SLAs.
• Fähigkeit zur Stakeholder-Kollaboration und Risikomanagement.

Responsibilities

• Überwachung des Übergangs von Projekten in Managed Services.
• Leitung der Planung und Ausführung von IT-Diensten.

Skills

KPI Management

Stakeholder Collaboration

Service Improvement

Data-Driven Decision Making

Service Continuity

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Addition+. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Addition+

Senior Talent Consultant at Addition+, helping shape the next generation of Military Defence capabilities!(Engineering and Technology)

We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.

What you’ll be doing:

• Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness process
• Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations
• Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity
• Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end users

Main Skills/ Requirements:

• Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellence
• Skilled in stakeholder collaboration, with the ability to assess service needs and navigate risks, dependencies, and trade-offs impacting delivery outcomes
• Confident in communicating service value, features, and performance insights across multiple audiences to support transparency and governance
• Experienced in collecting and actioning service feedback, embedding success metrics into regular operating rhythms including customer meetings, user sessions, and testing cycles
• Committed to driving continuous improvement across service delivery to boost customer satisfaction and operational effectiveness

How you’ll be rewarded:

• Bonus Scheme
• Contributory Pension Scheme
• Company events and social activities
• Casual dress scheme
• Secure, on-site parking, cafe, restaurant, and gym facilities
• Opportunity to work for a recognised company
• A supportive and inclusive working environment where your contributions are valued

This is an excellent opportunity for an experienced Service Delivery Manager to join a leading company, that are driven towards success!

For further information on this Service Delivery Manager position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Information Services, Technology, Information and Media, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Addition+ by 2x

Sign in to set job alerts for “Service Project Manager” roles.

BUILDING SERVICES - Junior Mechanical Project Manager

Defence Business Services (DBS) Programme Delivery (PD) Project Planner and Support

Gosport, England, United Kingdom 4 days ago

Farnborough, England, United Kingdom 2 weeks ago

Aldershot, England, United Kingdom 3 weeks ago

Data Centre Project Supervisor - Farnborough, UK

Farnborough, England, United Kingdom 2 weeks ago

Andover, England, United Kingdom 1 day ago

Farnborough, England, United Kingdom 2 months ago

Farnborough, England, United Kingdom 2 days ago

Farnborough, England, United Kingdom 1 week ago

Andover, England, United Kingdom 2 days ago

Little London, England, United Kingdom 3 days ago

Waterlooville, England, United Kingdom 2 days ago

Portsmouth, England, United Kingdom 1 month ago

Portsmouth, England, United Kingdom 1 month ago

Portsmouth, England, United Kingdom 1 month ago

Basingstoke, England, United Kingdom 1 month ago

Farnborough, England, United Kingdom 1 week ago

Winchester, England, United Kingdom 3 weeks ago

Farnborough, England, United Kingdom 3 weeks ago

Farnborough, England, United Kingdom £55,000.00-£65,000.00 2 days ago

Farnborough, England, United Kingdom 5 days ago

Farnborough, England, United Kingdom 2 weeks ago

Romsey, England, United Kingdom 2 weeks ago

Farnborough, England, United Kingdom 3 days ago

Senior Project Manager (12-month fixed term contract)

Fareham, England, United Kingdom 3 days ago

Farnborough, England, United Kingdom 3 weeks ago

Ringwood, England, United Kingdom 3 weeks ago

Basingstoke, England, United Kingdom £60,000.00-£67,000.00 1 day ago

Little London, England, United Kingdom 1 month ago

Hampshire, England, United Kingdom 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.