SISS Service Delivery Manager

First Group; Basingstoke; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing quality of life through reliable transportation services. This role involves ensuring the integrity of security and information systems, managing supplier contracts, and delivering projects that enhance safety and information provision. With a focus on collaboration and stakeholder engagement, you will play a key role in maintaining high standards across the network. Enjoy competitive benefits, including free travel and a robust pension scheme, while contributing to a diverse and inclusive workplace that values your unique skills and perspectives.

Benefits

Free travel on SWR services

Free leisure travel for spouse/partner

75% discount on other train companies

Full training and development support

Exclusive retail offers

Excellent pension scheme

Qualifications

• Strong understanding of the rail industry and its operations.
• Ability to manage stakeholders through negotiation and communication.

Responsibilities

• Ensure integrity and quality of security and information systems.
• Manage supplier contracts and oversee compliance.
• Identify areas for system improvements and deliver projects.

Skills

Stakeholder Management

Contract Management

Project Delivery

Interpersonal Skills

SISS Applications Knowledge

Education

Good Education Level

Tools

Video Surveillance Systems

Access Control Systems

Intruder Alarm Systems

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, the southern counties of England, and the Isle of Wight.

Join our team and help us continue to improve quality of life by bringing people together to get the most out of life.

About the job

Ensure the delivery of high availability, fit-for-purpose security and customer information systems by supporting and maintaining on-train and station security and information systems through managing support contracts and commercial arrangements, ensuring suppliers meet obligations, and maintaining system availability and cost control.

Deliver a programme of security and information system interventions aimed at continuous improvement, ensuring work is delivered on scope, budget, and time to fulfill SWR's obligations for on-train and station Security & Information System enhancements as specified in the National Rail agreement.

Provide professional SISS management expertise and technical advice to develop the SWR station security & information systems portfolio. Ensure compliance with Site Access Authority procedures, Network Rail consents, and Regulatory change approvals where appropriate.

Your main responsibilities will be:

• Ensuring the integrity and quality of security and information systems.
• Managing supplier contracts for compliance.
• Overseeing contractual and system processes, including change control, IT security, and reporting.
• Managing interfaces between systems.
• Ensuring legislative compliance of systems and contracts.
• Reporting and managing risks as per approved processes.
• Monitoring contract and system performance.
• Identifying areas for system improvements.
• Identifying improvements in contract delivery or related processes.
• Delivering projects to maintain and enhance security and information provision.
• Supporting and implementing relevant safety objectives.
• Building and nurturing relationships with external stakeholders.
• Fostering cross-functional relationships with internal stakeholders.
• Acting as a positive role model representing SWR.

You'll need:

• A good education level with strong understanding of the rail industry.
• Excellent interpersonal skills, with ability to manage stakeholders through influencing, negotiation, and communication.
• Knowledge of contract management and project delivery within the railway environment.
• Ability to build strong relationships and influence colleagues and external stakeholders.
• Confidence to represent SWR as a subject matter expert with good presentation skills.
• In-depth knowledge of SISS applications, including on-train information systems, station information systems, intruder alarms, access control, video surveillance, and related back-office systems, with understanding of their functional and technical requirements.

Working pattern

Typically, 37 hours across 5 days per week, mainly office hours, with occasional weekend and night work.

The Reward

We offer a competitive salary and benefits, including:

• Free travel on SWR services for employees.
• Free leisure travel for spouse/partner and dependants (criteria apply).
• 75% discount on other train operating companies.
• Full training and development support.
• Exclusive retail offers.
• Excellent pension scheme.

We all belong at SWR. FirstGroup promotes an inclusive environment, valuing diversity and providing equal opportunities. We support flexible working options and encourage applicants with disabilities or neurodivergent conditions to apply, with additional support available as needed.

For more information, visit:

• https://exceptionalindividuals.com/neurodiversity/
• https://www.healthassured.org/blog/neurodiversity/