Service Delivery Manager

TieTalent; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a leading company as a Service Delivery Manager in Belfast, where you'll work on impactful projects. You'll manage service contracts, client relationships, and lead teams to ensure successful delivery. This full-time role offers a competitive salary and excellent benefits.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Qualifications

• Experience in hosting and legacy systems preferred.
• Technical background in IT required.

Responsibilities

• Deliver service contracts ensuring SLAs are met.
• Manage client relationships and secure additional business.
• Lead and manage team members effectively.

Skills

Client relationship management

Problem-solving

Decision-making

Organizational skills

Influencing abilities

Education

Project management skills

Tools

Microsoft Office

Job description

TieTalent Belfast, Northern Ireland, United Kingdom

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About the role

Put yourself at the centre of the digital revolution, working alongside highly talented professionals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.

CGI was recognized in the Sunday Times Best Places to Work List 2023 and named one of the ‘World’s Best Employers’ by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), making you a partner in our success. We are committed to inclusivity, building a diverse community of tech talent, and supporting the Armed Forces, holding a Gold Award for our support of the Armed Forces Corporate Covenant.

This role is based in Northern Ireland.

Your future duties and responsibilities

• Successfully deliver one or more service contracts, ensuring SLAs are consistently met.
• Establish or maintain and improve existing service delivery plans, including budgeting and resourcing.
• Report accurately and timely on contract and financial status.
• Identify, track, and manage risks, proposing remedial activities to ensure SLAs are met.
• Work effectively across multiple supply channels (internal, client, third-party).
• Lead and manage team members, including dedicated and shared resources.
• Manage client relationships and contribute to securing additional business.
• Plan, schedule, monitor, and report on service delivery and financial objectives.

Required qualifications

Experience in hosting and legacy systems is preferred. Client relationship management experience is essential, along with project management skills, influencing abilities, and a technical background in IT.

Skills and experience

• Proven ability to build rapport and manage client and team expectations.
• Experience working with technical project teams and understanding of IT infrastructures.
• Strong problem-solving, decision-making, and organizational skills.
• Proficiency in Microsoft Office suite and ability to present to diverse audiences.

Additional information

Language: English
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and IT
Industries: Technology, Information, Internet