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Service Delivery Manager
TN United Kingdom
Antrim
On-site
GBP 45,000 - 75,000
Full time
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Job summary
An established industry player is on the lookout for a skilled Service Delivery Manager to enhance their cloud-based job management software. This role involves ensuring IT services meet service level agreements, leading a team of IT professionals, and maintaining strong client relationships. The ideal candidate will be detail-oriented and possess excellent communication skills, with a proven track record in managing IT projects and delivering training. Join a forward-thinking company that values innovation and efficiency, and play a key role in driving operational success across various sectors.
Qualifications
- 5+ years of experience in service delivery management.
- Strong understanding of business processes and IT services.
Responsibilities
- Ensure IT services meet SLAs and manage service disruptions.
- Lead and train IT staff while overseeing projects from planning to completion.
Skills
Job description
At Anson McCade, we are collaborating with a client seeking an experienced Service Delivery Manager with expertise in supporting and implementing software processes.
Our client offers a cloud-based job management software that enhances efficiency and productivity for sectors such as construction and facilities management. Key features include real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. The platform also improves customer management by providing clients with up-to-date job progress information.
- Ensure IT services meet SLAs and effectively manage service disruptions.
- Lead, train, and evaluate IT staff.
- Develop and refine operational processes.
- Maintain strong client relationships and handle feedback.
- Oversee IT projects from planning to completion.
- Manage operational budget and financial reporting.
- Implement new tools and stay updated on technological trends.
- Ensure regulatory compliance and robust data security.
- Track KPIs and prepare performance reports.
- Manage third-party vendor relationships.
- 5+ years of relevant experience
- Customer-facing experience
- Detail-oriented, organized, and methodical
- Excellent verbal and written communication skills
- Strong understanding of business processes
- Ability to maintain accuracy under pressure
- Exceptional people skills: approachable, patient, confident
- Proficient in delivering training verbally and in writing
- Able to manage multiple priorities and changing schedules
- Strong negotiation and relationship-building skills
- Self-motivated, proactive, and capable of working independently or in a team
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