Service Delivery Manager

TN United Kingdom; Antrim; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is on the lookout for a skilled Service Delivery Manager to enhance their cloud-based job management software. This role involves ensuring IT services meet service level agreements, leading a team of IT professionals, and maintaining strong client relationships. The ideal candidate will be detail-oriented and possess excellent communication skills, with a proven track record in managing IT projects and delivering training. Join a forward-thinking company that values innovation and efficiency, and play a key role in driving operational success across various sectors.

Qualifications

• 5+ years of experience in service delivery management.
• Strong understanding of business processes and IT services.

Responsibilities

• Ensure IT services meet SLAs and manage service disruptions.
• Lead and train IT staff while overseeing projects from planning to completion.

Skills

Service Delivery Management

Customer Relationship Management

Communication Skills

Project Management

Negotiation Skills

Detail-oriented

Organizational Skills

Training Delivery

Job description

Job Description: Service Delivery Manager

At Anson McCade, we are collaborating with a client seeking an experienced Service Delivery Manager with expertise in supporting and implementing software processes.

Our client offers a cloud-based job management software that enhances efficiency and productivity for sectors such as construction and facilities management. Key features include real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. The platform also improves customer management by providing clients with up-to-date job progress information.

Responsibilities

1. Ensure IT services meet SLAs and effectively manage service disruptions.
2. Lead, train, and evaluate IT staff.
3. Develop and refine operational processes.
4. Maintain strong client relationships and handle feedback.
5. Oversee IT projects from planning to completion.
6. Manage operational budget and financial reporting.
7. Implement new tools and stay updated on technological trends.
8. Ensure regulatory compliance and robust data security.
9. Track KPIs and prepare performance reports.
10. Manage third-party vendor relationships.

Minimum Requirements

• 5+ years of relevant experience
• Customer-facing experience
• Detail-oriented, organized, and methodical
• Excellent verbal and written communication skills
• Strong understanding of business processes
• Ability to maintain accuracy under pressure
• Exceptional people skills: approachable, patient, confident
• Proficient in delivering training verbally and in writing
• Able to manage multiple priorities and changing schedules
• Strong negotiation and relationship-building skills
• Self-motivated, proactive, and capable of working independently or in a team