Service Delivery Manager for Network Operations

Airbus; Belfast; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the aviation sector is seeking a Service Delivery Manager for Network Operations. This role involves leading IT service delivery, ensuring alignment with business goals, and managing service provider contracts. The ideal candidate will have strong leadership skills, a deep understanding of ITIL processes, and experience in a large enterprise environment. You will work closely with cross-functional teams to enhance service quality and drive continuous improvement initiatives.

Benefits

Flexible working arrangements

Qualifications

• Previous experience in IT service management in a large enterprise environment.
• In-depth knowledge of ITIL processes and best practices.

Responsibilities

• Ensure Network operations meet commitments on Service Level Agreements.
• Manage outsourced teams to deliver and support IT services.
• Collaborate with Site Management on Network topics.

Skills

Leadership

Communication

Project Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Tools

BMC Remedy

JIRA Service Desk

Job description

Service Delivery Manager for Network Operations

Airbus Belfast, Northern Ireland, United Kingdom

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Job Description:

Subject to the successful closing of the transaction with Spirit, after obtaining relevant regulatory approvals

Job Summary:

The Service Delivery Manager (SDM) for Network Operations leads the delivery of end-to-end IT services to internal customers, ensuring alignment with business objectives and effective service management practices. This role requires strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts.

Key Responsibilities:

• Ensure Network operations for the site meet or exceed commitments on internal and external Service Level Agreements.
• Manage and lead outsourced teams to deliver, maintain, and support all Airbus Sites within the IT activity perimeter, ensuring reliable service for Airbus employees.
• Guarantee quality gates for the maturity at entry into service of Network services.
• Interface with sensitive and non-sensitive Businesses on Network topics.
• Coordinate with Site Management on Network topics.
• Collaborate with Site Security on Network topics.
• Be the focal point for Network topics and the ambassador of the connectivity PSL on site.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Previous experience in IT service management, preferably in a large enterprise environment.
• Knowledge of Network, routing, switching, Network infrastructure; familiar with VLAN, VRFs, NAC, WIFI, optical fibre, copper cabling technologies.
• In-depth knowledge of ITIL processes and best practices.
• Proven leadership and team development skills.
• Excellent communication and interpersonal skills.
• Strong project management experience managing multiple projects.
• Solid understanding of IT infrastructure components, including networks, servers, storage, and cloud platforms.
• Experience with service desk tools such as BMC Remedy or JIRA Service Desk.
• Knowledge of IT asset management principles.

Additional notes: This role requires awareness of compliance risks and a commitment to acting with integrity, supporting Airbus's reputation and growth. Airbus promotes diversity and inclusion and does not ask for monetary payments during recruitment. Flexible working arrangements are supported.

Additional Details:

Company: Airbus Operations Limited

Employment Type: Permanent

Experience Level: Professional

Job Family: Digital

By submitting your application, you consent to Airbus's data processing for recruitment purposes. Airbus is committed to equal opportunities and an inclusive work environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Aviation and Aerospace Component Manufacturing