Service Delivery Manager

JR United Kingdom; Bath; On-site; GBP 50,000 - 70,000; Full time

Job summary

JR United Kingdom is seeking a Service Delivery Manager to enhance IT service delivery by implementing ITIL best practices and collaborating with renowned clients. This role demands extensive experience in IT managed services, focusing on continuous improvement and customer relations to ensure successful service performance.

Benefits

Responsible Time Off (uncapped annual leave)

Fitness Cash Contribution

Pension Contribution

Employee Assistance Programme

Enhanced Maternity & Paternity Leave

Life Assurance, Critical Illness, and Income Protection

Birthday lunches

Fun Fund

Qualifications

• 5-10 years of relevant experience in Service Delivery Management.
• Background in IT Managed Services preferred.
• Advocacy for ITIL best practices.

Responsibilities

• Driving ongoing service improvements through the Continual Service Improvement Program.
• Monitoring service performance and taking proactive actions.
• Building strong customer relationships and understanding their business needs.

Skills

Service Delivery Management

Customer Experience

ITIL Best Practices

Service Improvement

Education

ITIL Foundation Certification

Additional ITIL Certifications

Tools

ServiceNow

Job description

We're on the lookout for a Service Delivery Manager to join our Service Delivery team!

As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices.

You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.

You will be:

• Driving ongoing service improvements through our Continual Service Improvement Program.
• Monitoring service performance and take proactive action to ensure success.
• Building strong customer relationships and understand their business needs.
• Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
• Advocating for ITIL best practices within the organization.

You will need:

• At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
• ServiceNow experience is advantageous, but not essential.
• ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.

What we offer:

• Responsible Time Off (uncapped annual leave)
• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection
• Birthday lunches, a Fun Fund, and more

We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 26/06/2025 by JR United Kingdom