Service Delivery Manager

Cloud Direct; Bath; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in IT services is seeking a Service Delivery Manager to enhance service delivery management following ITIL best practices. This role involves collaborating with high-profile clients, ensuring effective IT support and driving ongoing improvements in service performance.

Benefits

Responsible Time Off (uncapped annual leave)

Fitness Cash Contribution

Pension Contribution

Employee Assistance Programme

Enhanced Maternity & Paternity Leave

Life Assurance, Critical Illness, and Income Protection

Birthday lunches, a Fun Fund, and more

Qualifications

• 3-5 years relevant experience in Service Delivery Management.
• Experience with an IT Managed Services background is ideal.
• ServiceNow experience is advantageous but not essential.

Responsibilities

• Driving service improvements through Continual Service Improvement Program.
• Monitoring service performance and taking proactive actions.
• Building strong customer relationships to understand business needs.

Skills

Service Delivery Management

Customer Experience

Relationship Building

Education

ITIL Foundation Certification

Additional ITIL Certifications

Tools

ServiceNow

Job description

We're on the lookout for a Service Delivery Manager to join our Service Delivery team!

As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices.

You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.

You will be:

• Driving ongoing service improvements through our Continual Service Improvement Program.
• Monitoring service performance and take proactive action to ensure success.
• Building strong customer relationships and understand their business needs.
• Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
• Advocating for ITIL best practices within the organization.

You will need:

• At least 3-5 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
• ServiceNow experience is advantageous, but not essential.
• ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.

What we offer:

• Responsible Time Off (uncapped annual leave)
• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection
• Birthday lunches, a Fun Fund, and more

We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Cloud Direct by 2x

Get notified about new Service Project Manager jobs in Bath, England, United Kingdom.

Bristol, England, United Kingdom 2 weeks ago

Business Development Manager - Construction and Infrastructure Projects

Bristol, England, United Kingdom 5 days ago

Senior Development Project Manager / Engineer

City Of Bristol, England, United Kingdom 21 hours ago

Service Catalogue Delivery Manager - SC CLEARED

Wiltshire, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 1 week ago

Stonehouse, England, United Kingdom 2 weeks ago

Senior Manager, Data Migration Lead, Oracle Delivery Services, Technology & Transformation

Greater Bristol Area, United Kingdom 1 day ago

Bath, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 days ago

Senior Manager, Oracle Functional Consultant, Delivery Services,Technology & Transformation

City Of Bristol, England, United Kingdom 1 day ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 6 months ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 5 days ago

Bristol, England, United Kingdom 3 weeks ago

Bristol, England, United Kingdom 3 weeks ago

Defence Business Services (DBS) - Project Manager

Stoke Gifford, England, United Kingdom 1 week ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 2 months ago

Bristol, England, United Kingdom 22 hours ago

Bristol, England, United Kingdom 6 days ago

Bristol, England, United Kingdom 21 hours ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 3 weeks ago

Keynsham, England, United Kingdom 1 week ago

All Cannings, England, United Kingdom 3 months ago

Bristol, England, United Kingdom 1 day ago

Greater Bristol Area, United Kingdom 1 week ago

Bristol, England, United Kingdom 2 weeks ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 5 days ago

Bristol, England, United Kingdom 1 month ago

Bristol, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.