Legal Service Delivery Manager

JR United Kingdom; Bristol; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading IP law firm is seeking a Services Delivery Manager to oversee a client services team. The role includes managing service delivery improvements, fostering relationships with stakeholders, and ensuring top-quality client service. The firm offers a competitive salary, flexible working arrangements, and an extensive benefits package.

Benefits

30 days holiday

Blended office and home working

Flexible working hours

Generous pensions scheme

Healthcare cash plan

EV car scheme

Qualifications

• Proven leadership experience in a client services role.
• Strong communication skills to influence and lead teams.
• Experience in an Intellectual Property (IP) environment is preferred.

Responsibilities

• Lead an IP client services team of around 15 members.
• Host regular team meetings and manage resources.
• Drive service delivery improvements and quality assurance.

Skills

Leadership

Communication

Client Relationship Management

Data Analysis

Job description

Social network you want to login/join with:

We are pleased to bring to market this newly created Services Delivery Manager vacancy with an award-winning and progressive IP law firm.

The focus of the position is to provide the best service to clients and ensure their portfolios are being handled in the best way. To do this you will lead an IP client services team (of around 15) and build meaningful relationships with Partners, Attorneys, and cross-functional teams implementing and embedding strategic change initiatives.

You will report into the senior services manager forming a part of a wider client services manager team. You and your peers will be responsible for continuously driving change and improving service delivery.

You will host regular service focused team meetings, manage team resources, become a visible presence across the firm, collaborate with the operations team, set clear expectations, undertake regular quality assurance, investigate service-related issues, use data-driven insights to monitor and improve efficiency, and act on data to address gaps and identify opportunities for service delivery.

You should be an experienced leader and possess the communication skills and gravitas to influence change and improvement in your team. You’ll want to deeply understand the people and processes and be keen to build effective relationships with other stakeholders. There is a strong preference for this person to have worked in a similar role in an Intellectual Property environment.

The firm offer a market leading salary and benefits package including 30 days holiday, a blended office and home working approach (50/50), flexible working hours, a generous pensions scheme, a healthcare cash plan, EV car scheme and much more.