Service Delivery Manager

JR United Kingdom; Taunton; On-site; GBP 55,000 - 75,000; Full time

Job summary

Une entreprise de services IT recherche un Service Delivery Manager pour renforcer son équipe. Ce rôle implique d'améliorer la livraison des services IT en suivant les meilleures pratiques ITIL et en construisant des relations solides avec les clients. Le candidat idéal a une expérience significative dans la gestion de services et une certification ITIL.

Benefits

Time Off Responsable (congés annuels illimités)

Contribution Cash Fitness

Contribution à la Pension

Programme d'Assistance aux Employés

Congé Maternité et Paternité Amélioré

Assurance Vie, Maladie Critique et Protection des Revenus

Déjeuners d'anniversaire

Qualifications

• 5-10 ans d'expérience en Gestion de Services et expérience client, de préférence dans un contexte de services gérés IT.
• Certification ITIL nécessaire, certifications supplémentaires sont un atout.
• Expérience avec ServiceNow est avantageux.

Responsibilities

• Diriger les améliorations continues des services via le programme d'amélioration.
• Surveiller les performances de service et agir proactivement pour assurer le succès.
• Collaborer avec l'équipe Engagement Client pour réduire le taux de désabonnement.

Skills

Service Delivery Management

Customer Experience

ITIL Best Practices

Building Customer Relationships

Continual Service Improvement

Education

ITIL Foundation Certification

Additional ITIL Certifications

Tools

ServiceNow

Job description

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We're on the lookout for a Service Delivery Manager to join our Service Delivery team!

As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices.

You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.

You will be:

• Driving ongoing service improvements through our Continual Service Improvement Program.
• Monitoring service performance and take proactive action to ensure success.
• Building strong customer relationships and understand their business needs.
• Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
• Advocating for ITIL best practices within the organization.

You will need:

• At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
• ServiceNow experience is advantageous, but not essential.
• ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.

What we offer:

• Responsible Time Off (uncapped annual leave)
• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection
• Birthday lunches, a Fun Fund, and more

We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!