Service Delivery Manager

JR United Kingdom; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recognised IT Consultancy seeks a Service Delivery Manager to oversee service delivery in secure, high-stakes environments. The role requires a data-driven mindset, strong stakeholder collaboration, and a commitment to continuous improvement. Exceptional opportunities for career advancement and a supportive working environment await the successful candidate.

Benefits

Bonus Scheme

Contributory Pension Scheme

Company events and social activities

Casual dress scheme

Secure on-site parking

Café and restaurant facilities

Gym facilities

Qualifications

• Strong experience in managing KPIs and SLAs.
• Ability to communicate service insights effectively.
• Experienced in collecting and acting on service feedback.

Responsibilities

• Oversee project transitions into managed service.
• Lead planning and optimization of IT services.
• Identify and resolve service issues proactively.
• Drive continuous service improvement initiatives.

Skills

KPI Management

Stakeholder Collaboration

Service Improvement

Data-driven Mindset

Communication

Job description

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We are currently recruiting for a recognised IT Consultancy for the role of Service Delivery Manager. This is an exciting opportunity to join a fast-growing organisation delivering infrastructure-led solutions across secure, high-stakes environments, including public sector and national security priorities. With ambitious growth plans and a reputation for technical excellence, this business offers a dynamic setting for a driven professional to shape and lead service delivery.

What you’ll be doing:

• Oversee the smooth transition of projects into managed service, ensuring effective handover from project teams through a structured service readiness process
• Lead the planning, execution, and optimisation of IT services to support business objectives and exceed customer expectations
• Proactively identify and resolve potential service issues to minimise disruption and maintain service continuity
• Drive continuous service improvement initiatives with a focus on efficiency, quality, and delivering measurable value to end users

Main Skills/ Requirements:

• Strong track record of working with KPIs and SLAs, with a data-driven mindset and commitment to service performance excellence
• Skilled in stakeholder collaboration, with the ability to assess service needs and navigate risks, dependencies, and trade-offs impacting delivery outcomes
• Confident in communicating service value, features, and performance insights across multiple audiences to support transparency and governance
• Experienced in collecting and actioning service feedback, embedding success metrics into regular operating rhythms including customer meetings, user sessions, and testing cycles
• Committed to driving continuous improvement across service delivery to boost customer satisfaction and operational effectiveness

How you’ll be rewarded:

• Bonus Scheme
• Contributory Pension Scheme
• Company events and social activities
• Casual dress scheme
• Secure, on-site parking, cafe, restaurant, and gym facilities
• Opportunity to work for a recognised company
• A supportive and inclusive working environment where your contributions are valued

This is an excellent opportunity for an experienced Service Delivery Manager to join a leading company, that are driven towards success!

For further information on this Service Delivery Manager position, apply below!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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