Service Delivery Manager

JR United Kingdom; Bristol; On-site; GBP 50,000 - 75,000; Full time

Job summary

Une entreprise de services informatiques renommée recherche un Service Delivery Manager pour rejoindre son équipe. Le candidat sera chargé d'améliorer la livraison de services informatiques tout en collaborant avec des clients internationaux. Ce rôle requiert une expérience significative en gestion de services, avec une forte focalisation sur les meilleures pratiques ITIL et la satisfaction client.

Benefits

Responsible Time Off (annual leave illimitée)

Contribution à la santé physique

Contribution au fonds de pension

Programme d'assistance aux employés

Congés maternité et paternité améliorés

Assurance vie, maladie critique et protection du revenu

Repas d'anniversaire et Fun Fund

Qualifications

• 5-10 ans d'expérience en gestion de services et expérience client.
• Certifications ITIL supplémentaires avantageuses.

Responsibilities

• Améliorer le service via le programme d'amélioration continue.
• Surveiller la performance des services et prendre des mesures proactives.
• Établir des relations solides avec les clients.

Skills

Service Delivery Management

Customer Experience

ITIL Best Practices

ServiceNow

Education

ITIL Foundation Certification

Job description

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We're on the lookout for a Service Delivery Manager to join our Service Delivery team!

As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best practices.

You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle.

You will be:

• Driving ongoing service improvements through our Continual Service Improvement Program.
• Monitoring service performance and take proactive action to ensure success.
• Building strong customer relationships and understand their business needs.
• Collaborating with the Customer Engagement Team to reduce churn and grow accounts.
• Advocating for ITIL best practices within the organization.

You will need:

• At least 5-10 years relevant experience in Service Delivery Management and customer experience, ideally with an IT Managed Services background.
• ServiceNow experience is advantageous, but not essential.
• ITIL Foundation Certification required, additional ITIL certifications are highly advantageous.

What we offer:

• Responsible Time Off (uncapped annual leave)
• Fitness Cash Contribution
• Pension Contribution
• Employee Assistance Programme
• Enhanced Maternity & Paternity Leave
• Life Assurance, Critical Illness, and Income Protection
• Birthday lunches, a Fun Fund, and more

We believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace where everyone feels valued, respected, and empowered. We welcome applicants from all backgrounds and strive to build a team that reflects the diverse communities we serve. We encourage candidates of all races, ethnicities, genders, sexual orientations, ages, abilities, and socioeconomic statuses to apply!