Service Delivery Lead - Manufacturing Operations

Adecco Portugal; Essex; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional development

Inclusive work environment

Career progression

Job summary

Adecco Portugal in Great Dunmow seeks a Service Delivery Lead to drive excellence in service delivery. This permanent role focuses on leading a team, implementing efficiency strategies, and maintaining high service standards across internal and external partnerships.

The successful candidate will monitor performance, foster accountability, and champion continuous improvement to align with business objectives and regulatory requirements.

Qualifications

• Proven experience in a service delivery or operations management role within manufacturing/production.
• Strong leadership skills with the ability to motivate and guide a team.
• Excellent written and verbal communication across stakeholders.
• Proactive problem-solver with a customer-centric mindset.

Responsibilities

• Lead and manage the service delivery team to ensure seamless operations and outstanding service quality.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and high performance within the team.
• Work closely with cross-functional teams to align service delivery with business objectives.
• Build and maintain strong relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

Skills

Leadership

Communication

Customer focus

Problem solving

Service management

Job description

Adecco Portugal in Great Dunmow seeks a Service Delivery Lead to drive excellence in service delivery. This permanent role focuses on leading a team, implementing efficiency strategies, and maintaining high service standards across internal and external partnerships.

The successful candidate will monitor performance, foster accountability, and champion continuous improvement to align with business objectives and regulatory requirements.