Scheduling Lead

Adecco Portugal; Great Dunmow; On-site; GBP 54,000 - 70,000; Full time

Job summary

Adecco Group UK & Ireland is recruiting for a Service Delivery Lead in Great Dunmow. You will lead the service delivery team, drive improvements, and build relationships with internal and external partners to ensure top-tier service delivery.

The role requires proven experience in service delivery/operations management, strong leadership, and a proactive, customer-focused approach to delivering excellence within a manufacturing context.

Qualifications

• Proven experience in a service delivery or operations management role, preferably within manufacturing or production.
• Strong leadership skills with ability to motivate and inspire a team.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Outstanding written and verbal communication skills.
• A customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with service management frameworks and methodologies.

Responsibilities

• Lead and manage the service delivery team to ensure seamless operations and outstanding service quality.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and high performance within the team.
• Work closely with cross-functional teams to align service delivery with business objectives.
• Build and maintain strong relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

Skills

Leadership

Communication

Problem-solving

Customer focus

Service management frameworks

Team motivation

Job description

Job Advert: Service Delivery Lead

Location: Great Dunmow

Contract Type: Permanent

Are you a dynamic professional with a passion for excellence in service delivery? Do you thrive in a fast-paced environment and have a proven track record of managing teams and processes effectively? If so, our client, a leading organisation in the Manufacturing & Production sector, is seeking a talented Service Delivery Manager to join their vibrant team in Great Dunmow.

This is an exciting opportunity to make a significant impact within a forward-thinking company that values innovation and collaboration. The successful candidate will be instrumental in ensuring that services are delivered to the highest standards, driving improvements, and fostering strong relationships with both internal teams and external partners.

Key Responsibilities:

• Lead and manage the service delivery team to ensure seamless operations and outstanding service quality.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and high performance within the team.
• Work closely with cross-functional teams to align service delivery with business objectives.
• Build and maintain strong relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

What Our Client Offers:

• A competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment that encourages innovation.
• The chance to be part of a dynamic team committed to excellence.

Ideal Candidate Profile:

• Proven experience in a service delivery or operations management role, preferably within the manufacturing or production sector.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Outstanding communication skills, both written and verbal.
• A customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with service management frameworks and methodologies.

If you are ready to take the next step in your career and make a real difference in a thriving organisation, this role could be the perfect fit. Our client values diversity and is committed to creating an inclusive environment for all employees. They welcome applications from individuals of all backgrounds and experiences.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.