Service Delivery Manager

Adecco Portugal; Great Dunmow; Sur place; GBP 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career progression

Inclusive work environment

Dynamic team

Résumé du poste

Adecco Group UK & Ireland is seeking a Service Delivery Manager to lead the service delivery team in Great Dunmow, securing high-quality service and aligning with business objectives.

The role focuses on developing delivery strategies, monitoring performance, and building strong relationships with internal teams and external partners to drive continuous improvement in a manufacturing environment.

Qualifications

• Proven experience in a service delivery or operations management role, preferably in manufacturing/production.
• Strong leadership and team motivation capabilities.
• Excellent written and verbal communication with stakeholders.

Responsabilités

• Lead and manage the service delivery team to ensure seamless operations and high-quality service.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster accountability, collaboration, and high performance within the team.
• Collaborate with cross-functional teams to align delivery with business objectives.
• Build and maintain relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

Connaissances

Leadership

Service delivery management

Stakeholder management

Process improvement

Communication

Description du poste

Service Delivery Manager

Location: Great Dunmow

Contract Type: Permanent

Are you a dynamic professional with a passion for excellence in service delivery? Do you thrive in a fast-paced environment and have a proven track record of managing teams and processes effectively? If so, our client, a leading organisation in the Manufacturing & Production sector, is seeking a talented Service Delivery Manager to join their vibrant team in Great Dunmow.

This is an exciting opportunity to make a significant impact within a forward-thinking company that values innovation and collaboration. The successful candidate will be instrumental in ensuring that services are delivered to the highest standards, driving improvements, and fostering strong relationships with both internal teams and external partners.

Key Responsibilities

• Lead and manage the service delivery team to ensure seamless operations and outstanding service quality.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and high performance within the team.
• Work closely with cross-functional teams to align service delivery with business objectives.
• Build and maintain strong relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

What Our Client Offers

• A competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment that encourages innovation.
• The chance to be part of a dynamic team committed to excellence.

Ideal Candidate Profile

• Proven experience in a service delivery or operations management role, preferably within the manufacturing or production sector.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Outstanding communication skills, both written and verbal.
• A customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with service management frameworks and methodologies.

Our client values diversity and is committed to creating an inclusive environment for all employees. They welcome applications from individuals of all backgrounds and experiences.

Adecco Group UK & Ireland is an Equal Opportunities Employer.