Service Delivery Lead: Manufacturing & Operations

Adecco Portugal; Great Dunmow; On-site; GBP 54,000 - 70,000; Full time

Job summary

Adecco Group UK & Ireland is recruiting for a Service Delivery Lead in Great Dunmow. You will lead the service delivery team, drive improvements, and build relationships with internal and external partners to ensure top-tier service delivery.

The role requires proven experience in service delivery/operations management, strong leadership, and a proactive, customer-focused approach to delivering excellence within a manufacturing context.

Qualifications

• Proven experience in a service delivery or operations management role, preferably within manufacturing or production.
• Strong leadership skills with ability to motivate and inspire a team.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Outstanding written and verbal communication skills.
• A customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with service management frameworks and methodologies.

Responsibilities

• Lead and manage the service delivery team to ensure seamless operations and outstanding service quality.
• Develop and implement strategies to improve service efficiency and effectiveness.
• Monitor performance metrics and drive continuous improvement initiatives.
• Foster a culture of accountability, collaboration, and high performance within the team.
• Work closely with cross-functional teams to align service delivery with business objectives.
• Build and maintain strong relationships with stakeholders to enhance service offerings.
• Ensure compliance with industry standards and regulations.

Skills

Leadership

Communication

Problem-solving

Customer focus

Service management frameworks

Team motivation

Job description

Adecco Group UK & Ireland is recruiting for a Service Delivery Lead in Great Dunmow. You will lead the service delivery team, drive improvements, and build relationships with internal and external partners to ensure top-tier service delivery.

The role requires proven experience in service delivery/operations management, strong leadership, and a proactive, customer-focused approach to delivering excellence within a manufacturing context.