Hybrid IT Service Desk Manager (UK)

Corporate Travel Management (CTM) UK/EU; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

CTM Learning

All Stars conference

High-Performance programme

Global leadership programme

Vitality wellbeing platform

EAP (Employee Assistance)

Job summary

CTM UK/EU is seeking an IT Service Manager to lead the customer service lifecycle and ensure high-quality IT services across the London region. The role combines people leadership with hands-on ITIL-aligned service delivery in a hybrid office setting.

The ideal candidate will have 5+ years in IT service management, strong leadership, and experience managing service desk operations and IT infrastructure. DBS and security checks are part of the onboarding process.

Qualifications

• 5+ years in IT service management or similar role.
• Proven experience managing customer service lifecycle.
• Experience managing IT infrastructure and service desk operations.
• Experience with ITIL or similar IT service management frameworks.
• Demonstrated ability to lead and manage a team of IT professionals.
• Experience in vendor management and negotiation.
• Bachelor’s degree in information technology, Computer Science, or related field.

Responsibilities

• Manage the customer service lifecycle and deliver high-quality IT and non-technical support.
• Align IT infrastructure delivery with CTM business objectives and ITIL best practices.
• Oversee service desk staff and IT infrastructure to ensure reliable, efficient service.
• Lead and develop IT professionals and coordinate vendor relationships.

Skills

Customer service

Leadership

ITIL best practices

Problem solving

Communication

Multi-priority

Service desk tools

Education

Bachelor’s degree in IT / CS

Job description

CTM UK/EU is seeking an IT Service Manager to lead the customer service lifecycle and ensure high-quality IT services across the London region. The role combines people leadership with hands-on ITIL-aligned service delivery in a hybrid office setting.

The ideal candidate will have 5+ years in IT service management, strong leadership, and experience managing service desk operations and IT infrastructure. DBS and security checks are part of the onboarding process.