IT Service Desk Lead — Transform User Experience (Hybrid)

UK Regulators' Network; Greater London; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Ofgem is seeking a Service Desk Manager in London to lead first- and second-line IT support, guiding a team that supports end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs.

This fast-paced leadership role within the DDSS directorate emphasizes ITIL best practices, stakeholder engagement and continuous service improvements to meet current and future demands, with flexible, hybrid working.

Qualifikationen

• Experience leading first- and second-line IT support teams.
• Strong service management and stakeholder engagement skills.
• Knowledge of ITIL best practices.
• Ability to operate in a fast-paced, operational environment.

Aufgaben

• Lead the delivery of first- and second-line IT support across Ofgem.
• Manage a team supporting end users, applications, devices and on-site technology.
• Drive service improvement and ensure services evolve to meet current and future demands.
• Embed ITIL best practices across service delivery.

Kenntnisse

IT service management

ITIL best practices

Stakeholder engagement

Team leadership

Jobbeschreibung

Ofgem is seeking a Service Desk Manager in London to lead first- and second-line IT support, guiding a team that supports end users, applications, devices and on-site technology, ensuring high-quality service delivery aligned to business needs.

This fast-paced leadership role within the DDSS directorate emphasizes ITIL best practices, stakeholder engagement and continuous service improvements to meet current and future demands, with flexible, hybrid working.