Service Delivery Lead in Gorseinon

CPS Group (UK) Limited; Gorseinon; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Hybrid working

Job summary

CPS Group (UK) Limited is seeking a Service Delivery Lead in Swansea with hybrid working. You will coordinate multiple programmes, drive delivery from planning to reporting, and liaise with clients and partners to keep projects on track.

You will manage plans, monitor KPIs, mitigate risks and support continuous improvement across initiatives in a fast-paced environment.

Qualifications

• Experience delivering or coordinating projects or programmes.
• Ability to manage risks, deadlines and priorities.
• Strong written and verbal communication.
• Experience with education, training, skills development or technology is a plus.

Responsibilities

• Develop, maintain and proactively manage project and programme plans.
• Coordinate projects throughout the full delivery lifecycle from kickoff to completion.
• Manage multiple projects and priorities in a fast-moving environment.
• Act as a key point of contact for clients, partners and internal stakeholders.
• Coordinate resources, schedules, communications, documentation and deliverables.
• Monitor progress against KPIs, deadlines and objectives.
• Identify risks, issues and dependencies and drive actions.
• Support financial tracking and expenditure monitoring.
• Produce regular updates, dashboards and stakeholder reports.
• Support programme evaluation and lessons learned.
• Scope and develop new programmes and opportunities.
• Collaborate with internal teams, partners, clients and contractors to ensure delivery.
• Continuously seek process improvements in delivery.

Skills

Project coordination

Programme delivery

Stakeholder management

Planning & organisation

Report writing

Client relationship management

Tools

Microsoft Office

Job description

Service Delivery Lead

Up to 43,000

Swansea/Hybrid working

CPS Group are working with a well-established and growing organisation looking to appoint a Service Delivery Lead to support the successful delivery of a range of programmes, projects and events.

This is a varied role that would suit someone with a strong background in project coordination, programme delivery or service delivery who enjoys taking ownership, working with multiple stakeholders and keeping complex projects moving in the right direction.

You'll work across multiple programmes simultaneously, helping to coordinate delivery from initial planning and mobilisation through to reporting, evaluation and continuous improvement.

What you'll be doing

• Developing, maintaining and proactively managing project and programme plans
• Coordinating projects throughout the full delivery lifecycle, from initial kick-off through to completion
• Managing multiple projects, activities and priorities within a fast-moving environment
• Acting as a key point of contact for clients, partners and internal stakeholders
• Coordinating resources, schedules, communications, documentation and project deliverables
• Monitoring progress against agreed KPIs, deadlines and project objectives
• Identifying and tracking risks, issues and dependencies, ensuring appropriate actions are taken
• Monitoring programme/project expenditure and supporting financial tracking
• Producing regular project updates, dashboards and stakeholder reports
• Supporting programme evaluation, including analysing impact, outcomes, statistics and lessons learned
• Helping scope and develop new programmes and opportunities
• Working collaboratively with internal teams, external partners, clients and contractors to ensure successful delivery
• Continuously looking for opportunities to improve processes and programme delivery

What we're looking for

• Previous experience working across projects or programmes, including both smaller and larger-scale initiatives
• Strong project coordination, programme delivery or service delivery experience
• Experience managing risks, issues, deadlines and competing priorities
• Excellent stakeholder and client relationship management skills
• Strong planning and organisational skills with the ability to manage several workstreams simultaneously
• Excellent written and verbal communication skills
• A proactive, organised and solutions-focused approach
• Strong attention to detail and confidence producing project documentation and reports
• The ability to adapt quickly when priorities or programme requirements change
• Good working knowledge of Microsoft Office

Experience within education, training, skills development or technology would be advantageous but isn't essential. An interest in cyber security would also be beneficial.

A recognised project management qualification such as PRINCE2 or Agile would be advantageous but again isn't essential.