Service Delivery Lead

CPS Group (UK) Limited; Swansea; Hybrid; GBP 39,000 - 47,000; Full time

Job summary

CPS Group (UK) Limited is recruiting a Service Delivery Lead in Swansea for hybrid working. The role focuses on coordinating delivery across programmes, projects and events, taking ownership from planning, mobilization to reporting and continuous improvement.

You will work across multiple programmes, manage risks, KPIs, budgets, and stakeholder communications, while ensuring timely delivery and effective collaboration with clients and partners.

Qualifications

• Proven experience coordinating multiple projects/programmes.
• Strong delivery focus with ability to manage deadlines and budgets.
• Excellent written and verbal communication with stakeholders.

Responsibilities

• Develop and maintain project and programme plans.
• Coordinate delivery from planning to completion across multiple projects.
• Manage priorities in a fast-moving environment and track progress.

Skills

Project coordination

Programme delivery

Stakeholder management

Planning

Communication

Tools

Microsoft Office

Job description

Service Delivery Lead

Up to £43,000

Swansea/Hybrid working

CPS Group are working with a well-established and growing organisation looking to appoint a Service Delivery Lead to support the successful delivery of a range of programmes, projects and events.

This is a varied role that would suit someone with a strong background in project coordination, programme delivery or service delivery who enjoys taking ownership, working with multiple stakeholders and keeping complex projects moving in the right direction.

You’ll work across multiple programmes simultaneously, helping to coordinate delivery from initial planning and mobilisation through to reporting, evaluation and continuous improvement.

What you’ll be doing

• Developing, maintaining and proactively managing project and programme plans
• Coordinating projects throughout the full delivery lifecycle, from initial kick-off through to completion
• Managing multiple projects, activities and priorities within a fast-moving environment
• Acting as a key point of contact for clients, partners and internal stakeholders
• Coordinating resources, schedules, communications, documentation and project deliverables
• Monitoring progress against agreed KPIs, deadlines and project objectives
• Identifying and tracking risks, issues and dependencies, ensuring appropriate actions are taken
• Monitoring programme/project expenditure and supporting financial tracking
• Producing regular project updates, dashboards and stakeholder reports
• Supporting programme evaluation, including analysing impact, outcomes, statistics and lessons learnedHelping scope and develop new programmes and opportunities
• Working collaboratively with internal teams, external partners, clients and contractors to ensure successful delivery
• Continuously looking for opportunities to improve processes and programme delivery

What we’re looking for

• Previous experience working across projects or programmes, including both smaller and larger-scale initiatives
• Strong project coordination, programme delivery or service delivery experience
• Experience managing risks, issues, deadlines and competing priorities
• Excellent stakeholder and client relationship management skills
• Strong planning and organisational skills with the ability to manage several workstreams simultaneously
• Excellent written and verbal communication skills
• A proactive, organised and solutions-focused approach
• Strong attention to detail and confidence producing project documentation and reports
• The ability to adapt quickly when priorities or programme requirements change
• Good working knowledge of Microsoft Office

Experience within education, training, skills development or technology would be advantageous but isn't essential. An interest in cyber security would also be beneficial.

A recognised project management qualification such as PRINCE2 or Agile would be advantageous but again isn't essential.