Service Delivery Executive

Office Angels; Basingstoke; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working model

Private healthcare

Competitive pension scheme

Enhanced family leave benefits

Career progression opportunities

Inclusive and supportive company文化

Job summary

Office Angels in Basingstoke is seeking a highly organised Service Delivery Executive to join our Retail team. You will handle customer orders, coordinate with logistics, and maintain CRM data while building strong relationships with customers and internal teams.

The role requires strong customer service, operations and order management experience in a fast-paced environment. Hybrid working and opportunities to work with major retail brands are included.

Qualifications

• Experience in customer service, service delivery, sales support, account coordination, administration or operations.
• Excellent organisational skills with sharp attention to detail.
• Ability to prioritise workloads and meet deadlines in a busy environment.
• Exceptional verbal and written communication skills.
• Proactive, customer-focused mindset.
• MS Office knowledge (Outlook, Word, Excel).
• Experience using CRM systems.

Responsibilities

• Process and validate customer purchase orders accurately within service levels.
• Coordinate with logistics and warehouse teams to ensure timely deliveries.
• Monitor orders and proactively resolve issues.
• Support key retail accounts with excellent service and communication.
• Liaise with product, marketing and vendors for product information.

Skills

Customer service

Organisation

Prioritisation

Communication

MS Office

CRM systems

Tools

SAP

Job description

Our client, a global leader within the technology distribution sector, is seeking a highly organised and customer-focused Service Delivery Executive to join their successful Retail team in Basingstoke.

This is an excellent opportunity for someone with strong customer service, operations, order management, or account support experience who thrives in a fast-paced environment and enjoys building strong relationships with both customers and internal stakeholders.

Key Responsibilities

• Process and validate customer purchase orders accurately and within agreed service levels.


• Coordinate with logistics and warehouse teams to ensure timely and successful deliveries.


• Monitor customer orders and deliveries, proactively resolving any issues that arise.


• Support key retail accounts by providing exceptional service and communication.


• Liaise with product, marketing and vendor teams to obtain and update product information.


• Maintain customer portals and CRM systems, ensuring data accuracy at all times.


• Produce reports and administrative documentation as required.


• Manage inbound customer queries via phone, email and internal systems.


• Escalate and resolve customer issues effectively to maintain high service levels.


• Build and maintain positive working relationships with customers and internal teams.

Skills & Experience Required

• Previous experience within customer service, service delivery, sales support, account coordination, administration or operations.


• Excellent organisational skills with strong attention to detail.


• Ability to prioritise workloads and meet deadlines in a busy environment.


• Exceptional verbal and written communication skills.


• Strong customer-focused approach with a proactive mindset.


• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.


• Experience using CRM systems.


• SAP experience would be advantageous but is not essential.

Ideal Background

• Customer Service Executive


• Service Delivery Coordinator


• Account Coordinator


• Sales Support Executive


• Customer Operations Executive


• Order Management Administrator


• Client Services Executive


• Logistics Coordinator


• Retail Operations Assistant

What's in it for You?

• Hybrid working model


• Private healthcare


• Competitive pension scheme


• Enhanced family leave benefits


• Career progression opportunities within a global organisation


• Inclusive and supportive company culture


• Ongoing training and development


• Opportunity to work with major retail customers and well-known technology brands

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.