Customer Service Coordinator | Temporary

Office Angels; Exeter; On-site; GBP 34,440,000 - 37,195,000; Full time

Benefits offered by this job

Weekly pay

Boost platform discounts

Temporary candidate of the month award

Temporary candidate lunches/treats

Online timesheets

Dedicated consultant support

Job summary

Office Angels is seeking a Customer Service Coordinator for a temporary assignment in Exeter, Devon. The role focuses on coordinating customer requests via telephone and email, managing inboxes, and delivering excellent service to maintain a positive customer experience.

The position is office-based, immediate start available, and runs Monday to Friday with standard business hours. The assignment initially lasts 3-4 weeks, with potential extension based on business needs.

Qualifications

• Previous experience in customer service, hospitality, administration or coordination roles.
• Confident communicating over the telephone and via email.
• Excellent organisation skills with the ability to manage multiple priorities.
• Strong attention to detail and ability to follow processes.
• Proactive and positive approach with willingness to support the wider team.
• Excellent written and verbal communication skills.
• Ability to work well independently and as part of a team in a busy environment.

Responsibilities

• Coordinate customer requests and communications via telephone and email.
• Support inbox management and respond to customer queries in a timely and professional manner.
• Provide excellent customer service and ensure a positive experience for all customers.
• Handle incoming calls confidently and professionally.
• Liaise with internal teams and external contacts to resolve queries.
• Maintain accurate records and ensure information is kept up to date.
• Support the wider team with general administration and coordination tasks.

Skills

Customer service

Communication

Organisation

Telephone handling

Multitasking

Proactive

Education

Experience in customer service/administration

Tools

Email management software

Job description

Customer Service Coordinator | Temporary

Location: Exeter, Devon

Salary: £12.71 Per Hour

Duration: Initial 3-4 weeks with potential to extend

Hours: Monday to Friday, 8:45am - 5:30pm (38.75 hours per week)

Benefits

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Online timesheets
• A dedicated consultant as an additional layer of support

The Company

Our client, a fantastic organisation based in Exeter, is looking for a confident and customer-focused Customer Service Coordinator to join their team on a temporary basis.

This is a great opportunity for someone with strong communication skills who enjoys supporting customers, managing queries and providing excellent service. This role would suit someone from a customer service, hospitality, administration or coordination background who is organised, proactive and confident speaking with people.

Duties Include

• Coordinate customer requests and communications via telephone and email.
• Support with inbox management and respond to customer queries in a timely and professional manner.
• Provide excellent customer service and ensure a positive experience for all customers.
• Handle incoming calls confidently and professionally.
• Liaise with internal teams and external contacts to resolve queries.
• Maintain accurate records and ensure information is kept up to date.
• Support the wider team with general administration and coordination tasks.

Key Skills and Experience Required

• Previous experience within customer service, hospitality, administration, coordination or a similar role.
• Confident communicating over the telephone and via email.
• Excellent organisation skills with the ability to manage multiple priorities.
• Strong attention to detail and the ability to follow processes.
• A proactive and positive approach with a willingness to support the wider team.
• Excellent written and verbal communication skills.
• Ability to work well independently and as part of a team within a busy environment.

Additional Information

• Temporary role initially for 3-4 weeks, with potential to extend.
• Office-based role in Exeter.
• Immediate start available.
• Working hours: Monday to Friday, 8:45am - 5:30pm.

Office Angels is an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.