Remote-Eligible Service Delivery Coordinator

Bellrock; Leicester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured employee assistance and

Enhanced maternity/paternity/adoption

Cycle to work

Holiday purchase scheme

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock in Leicester is seeking a Service Delivery Co-ordinator to provide day-to-day administrative and operational support, monitoring job progress and maintaining records. You will liaise with engineers and suppliers, coordinate scheduling and PO processing, and chase actions through to completion.

You will work closely with the Service Delivery Manager to resolve escalations quickly, keep clients informed, and drive service excellence.

Qualifications

• Experience in coordination or scheduling within a service-focused role.
• Customer service experience with a positive, professional approach.
• Strong written and verbal communication via phone and email.
• Ability to manage multiple tasks with changing priorities.

Responsibilities

• Monitor job queues and track progress from instruction to completion.
• Maintain accurate job records in internal systems.
• Liaise with engineers and suppliers for updates and actions.
• Coordinate rebooking and rescheduling of jobs as required.
• Raise purchase orders and process updates per procedures.
• Collaborate with the Service Delivery Manager to resolve issues and escalations.
• Own critical jobs and progress them to satisfactory completion.
• Keep clients informed on escalated or critical jobs with timely updates.
• Support management reporting with accurate information.
• Prioritise workloads and escalate when necessary.

Skills

Coordination experience

Customer service

Communication skills

Organisation

Proactive problem solving

Job description

Bellrock in Leicester is seeking a Service Delivery Co-ordinator to provide day-to-day administrative and operational support, monitoring job progress and maintaining records. You will liaise with engineers and suppliers, coordinate scheduling and PO processing, and chase actions through to completion.

You will work closely with the Service Delivery Manager to resolve escalations quickly, keep clients informed, and drive service excellence.