Service Delivery Coordinator

British Red Cross; Norwich; On-site; GBP 23,000 - 26,000; Full time

Job summary

A community support organization is seeking a Service Delivery Coordinator to oversee operations in Norfolk. The role includes managing staff and volunteers, coordinating with health agencies, and promoting services in the community. Key qualifications include strong leadership skills, proficiency with Microsoft Office, and the ability to work independently. The position offers flexible working arrangements, generous annual leave, and a supportive work environment that values diversity.

Benefits

Flexible working arrangements

36 days annual leave plus option to buy more

Pension scheme with up to 6% contribution

Learning and Development opportunities

Discounts through employee benefits platform

Wellbeing Support programs

Cycle to Work scheme

Qualifications

• Proficiency in using computers, including knowledge of online stock management systems and Microsoft Office.
• Ability to influence commissioners, funding bodies, and various stakeholders with ease.
• Proven volunteer management and team‑building skills to effectively lead small groups.
• Strong interpersonal and communication skills to handle queries professionally and confidentially.
• Capable of working independently with minimal supervision, prioritising tasks effectively under pressure.
• Knowledge of marketing strategies to promote and support the service.

Responsibilities

• Manage and support staff and volunteer teams to meet service user needs.
• Coordinate with local agencies and promote our services.
• Engage in volunteer recruitment and conduct training sessions.
• Provide feedback on service improvements and collaborate with management.

Skills

Proficiency in computer systems

Influencing commissioners and stakeholders

Volunteer management skills

Strong interpersonal skills

Ability to work independently

Marketing strategies knowledge

Tools

Microsoft Office

Online stock management systems

Job description

Service Delivery Coordinator

Location: Norfolk, with regular travel to King's Lynn and Lowestoft
Hours: 35 per week
Contract: Permanent
Salary: £23,590 - £25,155 per annum
Driving: Full UK driving licence required with access to own vehicle.

Are you ready to work collaboratively with local agencies and promote the British Red Cross's mission?

Do you have the skills to manage and support staff and volunteers to ensure high- quality service delivery?

Are you excited about leading a team and making a meaningful impact in your community?

Step into the role of Service Delivery Coordinator at the British Red Cross and become a catalyst for positive change in your community.

As a crucial part of our team, you will oversee the Mobility Aids Service in Norfolk, ensuring smooth operations and adherence to national standards. Your responsibilities will include managing staff and volunteers, coordinating delivery schedules, and promoting the service within the local area. You'll build strong relationships with health agencies, attend networking events, and recruit enthusiastic volunteers. Additionally, you'll ensure that both staff and volunteers receive the necessary support, training, and supervision to provide exceptional service.

Responsibilities

• Starting your day with a team briefing, discussing priorities and planning tasks.
• Managing and supporting staff and volunteer teams to meet service user needs.
• Coordinating with local agencies, attending networking events, and promoting our services.
• Overseeing the maintenance of accurate records and the administration of the service.
• Engaging in volunteer recruitment and conducting regular training sessions.
• Providing feedback on service improvements and collaborating with local management.

What you need to be a successful Service Delivery Coordinator

• Proficiency in using computers, including knowledge of online stock management systems and Microsoft Office.
• Ability to influence commissioners, funding bodies, and various stakeholders with ease.
• Proven volunteer management and team‑building skills to effectively lead small groups.
• Strong interpersonal and communication skills to handle queries professionally and confidentially.
• Capable of working independently with minimal supervision, prioritising tasks effectively under pressure.
• Knowledge of marketing strategies to promote and support the service, especially during times of crisis.

Benefits

• Flexible working: remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: up to 6% contributory pension.
• Learning & Development: a range of career & learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

At the British Red Cross, we value diversity and maintain an inclusive environment for all staff and volunteers. We champion our teams in bringing their true selves to work, free from discrimination. This is achieved through reporting and assistance from our internal networks: Race and Ethnic Equality (REEN), LGBT+, Disability and Wellness (DAWN), Gender, Carers, and Young Staff Network.

Interested? The closing date for applications is 23:59 on Sunday 19th January 2026.

Together, we are the world's emergency responders.